I have been a jpeterman customer for over 30 years and their downhill practices have really disappointed me. I ordered a pair of pants for my husband on Nov. 30. Since then, I have heard nothing...no responses to live chat, numerous emails, and telephone calls where I am endlessly placed on hold until I must hang up. What is happening to you jpeterman? Your customer service department is the WORST I have ever experienced in all my years of shopping! To ignore your customers concerns and just keep taking orders at Xmas no less is unforgiving. I still cannot get through to resolve this issue. BUYER BEWARE!! Jpeterman is not what it used to be and I am never doing business with them again!!