Having read most of these reviews I felt compelled to write my own if nothing more than to substantiate the concerns with many, many disgruntled customers. I rarely if ever have problems with orders or returns with online product purchases but my experience with JPC has been completely unacceptable with absolutely no regard to taking care of the customer. I purchased a sweater that I received early November but decided to return it within about two weeks. The package was received by JPC on 12/02/19 however I’ve yet to receive a credit on my credit card. I too called and spoke with Lisa who was very nice but advised me that the person responsible for issuing the credit was away from their desk but would be able to run the credit within the next 48 hours. In checking my credit card activity as of 2/01, I’ve yet to receive a credit of $149.00. Called again on 2/05, was on hold with the obnoxious recording for 17 min when Lisa finally answered. Again, the Returns Mgr. was conveniently away from their desk apparently sick all week but she would turn in a ticket for processing and it would be another five days before they could issue the credit. This is completely exhausting and especially having read multiple reviews from others with the exact same experience and complaints, I must resort to disputing the charge and have my credit card company resolve the matter. It’s most unfortunate and I caution anyone considering purchasing anything from JPC to be mindful of their lack of follow through and extremely poor customer service.