I bought merchandise from Peterman and returned one item costing $118 via UPS in July. The item I returned was NOT the item I ordered and it also took a very long time to arrive. Peterman's merchandise is both pretty good and very bad, but their customer service always has been abysmal. Peterman grants itself as long as 60 days to refund for incorrect merchandise. The deadline passed and after frustrating phone calls they still have not refunded my money. My conclusion, after conferring with other people who had similar difficulties with Peterman, is DON'T BUY FROM J PETERMAN!