Ordered an Xbox one and paid online. Next day order had been cancelled and I was promised a refund in 5 working days. 5 working days later, no refund. I spoke to customer service who promised the refund again, in 5 working days. 5 working days later, guess what? No refund. I speak to another member of customer service who explain that the refund was not processed last time and they are very sorry, but they have processed it now and I will receive it in 5 working day’s. So, today is 5 working days later and??? No refund. So I spoke to customer services yet again who yet again promise my refund in 5 working days. I lodged a complaint of non receipt of goods with my bank last week, so if I do not receive the promised refund this time, my bank will refund it to me, thankfully. Absolute nightmare!