The experience couldn't be better, especially after a terrible experience with a competitor... the offer was generous and honored. My iPad Pro and magic keyboard were basically new, and the offer matched the condition and there was no attempt at saying otherwise. The package I sent was quickly delivered to Jay Brokers and the turnaround time once it got to them was amazingly fast. The money was on the way before I knew they had the merchandise. I highly recommend them above all others and will most certainly use Jay Brokers again should the need arise. 100!