Looks like Jayswax have removed their Google Business page due to all the negative reviews they have, so I wanted to make sure that my review and awful experience with them didn't get lost. Unfortunately, like most of the other reviews, my experience with Jayswax was less than impressive. Waited almost 5 weeks after dozens of messages to them, usually with no reply, just to try and get a tracking number as they said it had been posted. Sometimes I'd hear nothing for a week, then a couple of messages straight off the bat, then nothing again. Don't bother messaging the shop as they hardly respond at all, you need to try and track down the owner, but even still, he's hardly prompt in getting back to you. I also tried to put a post on their Facebook Group as well due to lack of response but they blocked this. After being told that my original shipment had been returned to them it took another 2 weeks to get it sent out. In fact, it wasn't until I raised a case with PayPal did the products eventually turn up (in a battered box with a broken wax lid). PayPal actually refunded me instantly, which is strange as when there is a dispute it gives the sender the chance to respond. It's likely that this is an ongoing issue and known by PayPal. I did pay the money on the day the package arrived, even though some parts were missing. Whilst all this is a pretty terrible look, the worst part of all is that the site has no SSL certificate, which means that it's incredibly easy to hack. Your data is not safe with them. Take a second to google SSL and you will see for yourself. Now, this might be totally unrelated, but 2 weeks after my order I was contacted my bank to say they had blocked fraudulent activity on my card. Obviously no way to say how they got this info, but the card had only been used 3 times in the last month (business card) so, you do the maths on this one. I've now asked numerous times for my account to be removed from their site as it includes my invoice and my address, and I want these both removed. First contact was on the 27th Jan regarding this (and three times since) and it's now 9th Feb and it's still live. Apparently they have asked their "web guy" to do this, but he seems to work at the same speed as the rest of them. I actually work with the shopping platform they use and I know this takes less than a minute to do. If I'd spent just a minute or two doing a bit of research I could have saved a lot of hassle. I hope they manage to turn it around, but my experience has been the worst online buying experience yet. 2 stars as the products eventually turned up, not without a lot of effort.