Reason I always come back to Kosherwine is the selection and price, but... took over a week to ship out my order, only to be told some line about PayPal not giving them authority (even though the money was taken out of my account the next day. I call up the next day to make sure it is being shipped and get another story of one of the bottles is missing. I say ok, and make a quick exchange (which I confirm is in stock). Finally get my order, and 2 bottles are missing (which they did refund prior to shipping), and a the bottle I made the switch for isn't even in the box! Instead they ship some cheaper bottle which I have plenty of. All it would take is a simple call or email and I would have gladly done some exchanges last week. Terrible customer service.