What an incompetent shambles these people are ....... weve had 2 brand new Audi TTs from them recently and the first was a particularly horrible experience with their curt tone and failing to respond and trying to increase the price after the car was ordered etc but worse was yet to come ....... against our better judgement on a " devil we know basis " we ordered a 2nd car, a top of the range TTS listed at £52k but soon after delivery it became obvious there was a significant fault on the transmission ........ initially they tried to ignore the problem for months and then tried to make it seem like a " regeneration " or similar problem ( but there is no such technology on TTs ) and then they told us to speak to and visit other Audi dealers etc which we did and everyone including Audi UK and Audi Technical confirmed the problem over several months in writing which we also copied to JCT600 !! ..... so after 9 months of trying to get some sense out of them we rejected the car !! ...... and now for another 19 months they have ignored everyone of our numerous further attempts to communicate with them ....... apart from an Email from their General Manager saying we were " harassing " them ....... Its been 20 months now and if this is how you want to be treated when purchasing a £52k premium brand car then carry on but personally we would not trust them to walk our dog or wash our push bikes .......