Land Rover Doncaster: George in sales is great. Always try’s to help and overcome challenges or issues presented by his colleagues within the hierarchy and other departments. By definition he is restricted in doing so and therefore as a customer I feel massively let down by the management, not George. My new car was damaged and dirty on handover. Sonny and George looked after me in response to this on the day however, which I appreciated. Faults have taken 6 months to rectify although this was complicated by damage also done to the car by Royal Mail and communication with Doncaster and the Land Rover approved Bodyshop in Chesterfield to get both sets of damage rectified. I have been without my car for 6 weeks from January to February waiting on works to be done and redone. This should have been 1 week. Three of those weeks my car was sat in Doncaster as they had not processed a warranty claim. Chris the sales manager lied to me and told me a warranty claim had been rejected and they couldn’t help. At this point, 2 and a half weeks in to the second time I was without my car, they had not even submitted the warranty claim. My car was left unlocked for at least 6 hours in their side car park, so accessible to the public on a Saturday! I raised a complaint 2 weeks ago via email for the Head of Business to respond to along with filling in the JCT600 website form twice. Numerous chase calls and no response. During those 6 weeks George had organised a car for me to have but I didn’t want another car for that long, I wanted my own and it should not take 6 weeks for work to be completed and rectified as was the latter issue. The car is now as it should have been the day I picked it up. Works that I wasn’t happy with have been re-done. The bodyshop are not therefore blameless at all in all of this either. I now feel more aggrieved by the sales manager lying to me, my car being left unlocked and the lack of a response or investigation by the Head of Business. Whilst George is a good guy, the list of errors and general non-interested attitude of the management would definitely put me off buying another car from them.