Hi I am a mobility customer who has had 2 major brain surgery's amongst other ops and unfortunately now suffer the onset of Parkinson's. As you can imagine this affects my speech somewhat, however I still function perfectly cognitively!😁 In Feb 2019 I chose a Kia niro hybrid which has been adapted to make driving a little easier. Now I picked it up on Monday 29/4/19 on Tuesday I took it back as the audio system wasn't working correctly, I was told it was a speaker issue and they would order one which would take 2 to 3 days on Saturday this week I telephoned to see if it had arrived and was told by service that they didn't know when it was arriving I also informed them that the hybrid battery was going flat every night and that I was lucky to be getting 55 miles to the gallon. I was then told the car takes 5000 to 6000 miles to run in! The manual states 600 miles and this would certainly not explain a faulty audio system or the hybrid battery going flat. Now it has to be said Callum their motability specialist was second to none and the experience was superb. However Georgina from service you have a very bad attitude and disgraceful telephone manner ,the worst I have ever encountered! I hope this whole sorry situation can be resolved amicably in a professional manner but should it not my next calls will be to motability operations and Kia UK! This was supposed to be a new car less than I week old now! Your brochure says NO MATTER HOW MUCH YOU CARE WE WILL CARE MORE! At least attempt a professional and friendly attitude! Buyers beware.
2 years ago
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Stockton Kia has a 4.09 average rating from 34 reviews

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