I have already sent an email to nas.khan@sjennings.com on with August 2017. I have not yet received a response. Ref: NU63 ZZB  Dear Mr Khan, In response to your request for Customer Service feedback I wish to inform you of my recent experience with your company. I was keen to put business to Jennings Ford Stockton following positive reviews from colleagues and friends.   On purchase of my vehicle on Saturday 19th August 2017, it was agreed as an integral part of the sale with the Sales Representative, Jonathan Young, that the vehicle would be professionally attended to in order to remove chip damage to the front bumper and to the driver's door handle. The metallic section of handbrake trim was also missing and required a new part. The areas of concern were pointed out to the Sales Representative and notes taken as to my requests. It was agreed as a integral part of the purchase that the paint damage would be attended to professionally with a bodyshop repair and the missing handbrake trim replaced. I was informed the vehicle would be appropriately attended to and ready to collect on Wednesday 23rd August 2017. On Wednesday 23rd August 2017 I was informed the handbrake trim had been ordered but had not yet arrived. On Thursday 24th August 2017 I was informed the vehicle was ready for collection. However, I was appalled to find the Sales Representative had touched up the areas himself with a paint brush, increasing the damage by painting over areas previously unaffected. Jonathon had the touch up paint with him as I surveyed the vehicle. The handbrake trim part, though now present, had been damaged and Jonathon informed me it had been damaged on fitting. I explained my dissatisfaction. No further discount was offered. I felt I had to accept the vehicle as I had travelled through from Darlington and had no return transport available. I have arranged a body shop repair and have been charged £80 to correct the original paint issues and repair the further bodywork damage inflicted. A receipt can be presented. I am reluctantly willing to accept the damaged handbrake trim as I fear arranging a further replacement will lead me into further distress. The experience has made me reluctant to recommend Jennings Ford and I can only hope that rather than this being the usual level of service considered acceptable, that I have simply been unfortunate in my only business with the company. Yours Sincereley Martin Hutchinson Sent from my Samsung Galaxy smartphone.