Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

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“Very professional from start to finish. I was anxious about buying a car online without seeing it but Lookers Gateshead made this easy. The video they provided showing me the car was spot on and car was as described. Easy hand over and I was made welcome on collection day and handover of car was spot on. If you are uneasy about buying car online feel reassured with Lookers service. Jacob went over and above to reassure and assist me through the process.”

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Posted 2 years ago

“I was employed by Jennings Motor Group for just over 12 years. It was the worst time of my life, to the point, on several occasions, I wanted to take my own life. Bullyish management, if your face didn’t fit and you were bad mouthed to the top, by the arse lickers, then you didn’t stand a chance. You know who you are and what you did, and not just to me either. The best thing for me was when Lookers took over and made me redundant. This made me free from the poison and from the horrible staff I dealt with at Jennings. Lookers, you were a God send. I thank-you so much for making me redundant and freeing me from the pain, poison and torture I endured for so many years.”

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Posted 4 years ago

“Beware...Bought a used SEAT Leon 2015 plate. The car has developed rust! SEAT uk have inspected under their 12 year corrosion warranty and declared the front right wing, the bonnet and the roof have original paint the rest of the car has been resprayed very badly...they obviously never check my car before selling it to me and it came from Jennings SEAT Middlesbrough!!...disgrace”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“As always James Downey was very knowledgeable, helpful, courteous and professional and was a pleasure to deal with. I was very happy with the way my car was presented and am enjoying driving it. However the first time I used it in the rain I was somewhat disappointed to see that the windscreen wipers did not clear the screen and left an unwiped area directly in my line of vision. This on a car which had just passed an MOT Test. I bought a new pair of wipers at considerable expense, fitted them and all was well. I put it down to experience and moved on. Today as I was checking the tyre pressures I noticed that there were three quite new "Champiro" tyres and one well worn Michelin tyre. While this is probably not illegal to have odd tyres it is certainly not recommended by the manufacturers (of the car and of the tyres) therefore I am now going to have to buy at least two new tyres. As you can imagine this has not been an encouraging experience and for this reason I will not be making use of your workshop when servicing is due. Overall, somewhat disappointed. Malcolm Thomas.”

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(Jennings Ford Gateshead) - Posted 5 years ago

“The whole process from my initial enquiry about a vehicle, to the final purchase, was smooth and faultless.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Parking atrocious. No designated parking for customer's spending thousands of pounds.”

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“My purchase was very quick and easy, and the level of care from Jennings was excellent.”

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(Jennings Mazda Sunderland) - Posted 5 years ago

“Very helpful and thorough. I am very pleased with my car.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“This is the second Kia I have purchased from Jennings Washington. Peter made the whole process seamless and I am happy to have conducted my purchase there”

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(Jennings Kia Washington) - Posted 5 years ago

“The service I received was excellent, friendly, professional & timely. I would not hesitate to recogmend your garage & james the sales executive to anyone.”

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(Jennings Ford Gateshead) - Posted 5 years ago

“Service from Jennings was amazing. Changed my car in less than 2 days. Everyone went out of their way to make sure the car was ready for me.”

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(Jennings Ford Stockton) - Posted 5 years ago

“I have had issues since I purchased the car. I have not had a suitable response from the garage. I emailed you direct to discuss the issues and no one has replied.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Excellent customer service, sales rep Steven Horner at Stockton is great , kept me informed of all latest deals , when I was ready went in and choose deal , great deal , very professional , would always contact before changing my vehicle , bought my last two ford cars at Jennings Stockton and will continue to do so . 5 star service to Steven”

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(Jennings Ford Stockton) - Posted 5 years ago

“Very friendly and helpful. The staff were very professional and knowledgeable re the car I was interested in. The only issue I have is with the spelling of my first name, come on Jennings it’s not difficult, it’s an English name!!”

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“Mark Taylor was a clear and concise salesperson who was helpful with all my questions and very approachable would definitely recommend for buying a car from the South Shields branch,very professional and not at all pushy,thanks would definitely recommend.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Excellent service, was kept well informed of manufacture and delivery.”

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(Jennings Ford Commercial Gateshead) - Posted 5 years ago

“Peter nesbitt at jennings south shields was excellent. He gave us good advice about buying our new car, and we were looked after very well.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Nothing much to say realy it was the norm from jennings problem free friendly staff and good communication well done jennings thank you.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Excellent service from the sales team even though there was a delay on manufacturing my new car. The sales team kept informed at all times. Excellent”

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(Jennings Ford Commercial Gateshead) - Posted 5 years ago

“We're very pleased with the service we received at Jennings Seat. We were well looked after through the whole process and we wouldn't hesitate to recommend Jennings to other people. Excellent, friendly, no-pressure service!”

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(Jennings SEAT Middlesbrough) - Posted 5 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews