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Jennings Motor Group Reviews

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Jennings Motor Group 5 star review on 4th December 2018

Andrew Warriner

Jennings Motor Group 5 star review on 19th October 2018

Jennings Motor Group 5 star review on 9th October 2018

Jennings Motor Group 5 star review on 8th October 2018

ROBERT GLENDINNING

Jennings Motor Group 5 star review on 23rd September 2018

Jennings Motor Group 5 star review on 19th September 2018

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very disappointed that we never received the flowers that were promised and in the deal was agreed a full tank of petrol, we received half a tank of petrol. Never the less we took the car after showing (Maz) the salesman, the rear pull/roller cover was missing, the salesman (Maz)returned two minutes later with a new pull/roller cover from another vehicle. When we got home the plastic floor cover in the boot was missing to. My brother is looking to change his Kia and I think we will be looking at another garage in the future. Maz seamed very efficient and really hard working a pleasure at times to deal with.”

(Jennings Kia Stockton) - Posted 5 years ago

“The car is fantastic but the communication in the lead up to receiving my car very poor also after last survey received voicemail from sales manager ,I returned the call spoke to a salesman and asked for a callbak..still waiting I Have been ignored on the whole and hope after sales is better..fingers crossed but don’t know when will be contacted or what is covered as when asked during my test drive was advised to speak to Jack”

(Jennings Kia Stockton) - Posted 5 years ago

“It took 3 emails and telephone calls to get a replacement wheel trim fitted The sales person did not answer the emails and when telephoned promised to call back but never did and it was not sorted until I personally called at the dealership”

(Jennings Kia Stockton) - Posted 5 years ago

“No body bothered getting back in touch after a compliant still waiting”

(Jennings Kia Stockton) - Posted 5 years ago

“When I went to purchase the car I was told you after purchase the car by bank transfer. I find this ploy penny pinching.The reason you do this is because the government stopped you from charging interest on credit cards and debit cards. You even started to charge for using a debit card unbelievable”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Appointments running late, delays on paperwork, several mistakes on paperwork created by Ford meaning the car delivery and finance were further delayed, delayed delivery date, car delivery was then also 3 hours late, driver who dropped it off was incredibly rude and obnoxious towards me and scratches had not been fixed, which were promised upon delivery. I have contacted the sales person twice over the last week to ask if these could be sorted, as agreed. No reply. very disappointed with the customer service. We have bought a car last year from Nissan and their customer service was outstanding. however, the car we have we are pleased with”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“The was supposed to be checked before l picked it up got home and found we didn't have an Ariel went back couldn't get one to fit took it back as asked another day no one knew what we were talking about no communication between staff after 3 at least phone calls and my husband asking what was happening they said they had ordered the part and the car has to go in the work shop and if l wanted a courtesy car l have to pay £12 dont think so l am not happy at all shocking treatment”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Sales team are spot on the after sales is rubbish I have a problem with the back brake they told me there is nothing they can do with it and they told me you don’t use the back brake when riding I could not believe what they told me you need to employee people that know what they are talking about I still have not spoke to a technician but the good old salesman is trying to sort it out”

(Jennings Harley Davidson Gateshead) - Posted 6 years ago

“Supplying what I ordered correctly”

(Jennings Ford Stockton) - Posted 6 years ago

“the sale5 of the Kia Soul we bought was very good and the sales person very attentive, but unfortunately once the money was handed over the aftersale service has been appauling. When we picked the car up om Monday 5th March we noticed that on one of the rear doors was a mark on the paintwork made by bird poo. the sales person did take it to the bodyshop but was informed they needed more time to rectify the problem, which is fair enough and the sales person said he would arrange an appointment, after many phone calls between us and empty promises from him we are still waiting. NOT GOOD CUSTOMER SERVICE”

(Jennings Kia Stockton) - Posted 6 years ago

“the vehicle was advertised as full service history and 1 owner I am still waiting the service history and the registration document when it arrived shows 2 owners.”

(Jennings Ford Commercial Middlesbrough) - Posted 6 years ago

“I needed over £200 of accessories for my new Kia Soul and wanted to ensure that they would fit. I wrote to them using their website asking if what I wanted to order was compatible but never received a reply. I later ordered one part which I believed would fit and I received that in good time.”

Posted 6 years ago

“- salesman was lovely however, no information on the car just let us drive off. - not shown around the car only to see how the petrol and lights worked. - recently asked about car mats to be told there was some in stock to drive there and find out there isn’t. still waiting on a phone call to say they are in stock (told they would order me them by the next day) - user manuals missing from the car, had to drive back to get one - plus side nice sales man, lovely car. level of service seems uninterested”

(Jennings Kia Stockton) - Posted 6 years ago

“when I picked up car there was no spare key was told is was not a problem key would be here in a couple of days .Seven weeks later still waiting !! when contact salesperson get told he will look into it and call me back he never does.Very poor after sales service”

(Jennings Kia Stockton) - Posted 6 years ago

“Test drove a Ford Focus at Jennings in Stockton. We Liked it, but preferred another Focus on the lot. We were told they were identical, engine, styling, price, etc; only the colour and mileage were different. So we picked the car on the lot that we had not tested. As it turns out this car does not have a rear parking camera, or automatic lights (2 extras we very much wanted) unlike the car we tested, which had both. We were also disappointed in the service. After several conversations regarding the monthly price we wanted to pay, we agreed on a set price of £250 p/m. When it came to picking the car up we were told the monthly instalments would be £258. This was apparently due to the GAP insurance, that we originally told would be part of the agreed £250. We were also told this wasn't allowed to appear as part of the monthly instalments of £250 for legal reasons, which sounded nonsensical and made up to us. After nearly walking away they agreed to reduce the figure to the originally agreed £250 p/m. Since then, we have received no follow up courtesy call, and after complaining about the spec of the car, and the general way we had been treated we were told we'd receive a call from Ray the manager. Two weeks later we're still waiting. Not impressed, and I'll be telling family and friends to stay clear of Jennings in future.”

(Jennings Ford Stockton) - Posted 6 years ago

“The Ply line conversion of the van was not completed. The management system for the breaks came on the day I bought the van. One of the parking sensors malfunctioned two days later. The battery won't take a full charge, don't yet know why. Break sensors have now gone totally off. I thought the whole selling point of buying a second hand vehicle, from a dealer was that you pay more for these issues to have been resolved? Not impressed.”

(Jennings Ford Commercial Gateshead) - Posted 6 years ago

“In the first place nobody responded in anyway to my initial online query submitted. I then phoned and got the information I required and placed an order on line. When that did not appear after a week and I had no notification I went to make another on line submission I was offered on line chat which I took up, explained my issue to Nicola who promised to email that evening to the online team who would update me the following day, she promised. Guess what - they didn't. and the following day they didn't either. So somewhat irate given that the only communication I had had was on receipt of my order saying it would be sent shortly I phoned a gain and was given some garbled story about how the order was processed, being passed hither and thither, but no firm delivery date. I suggested that this was unacceptable and asked that someone in the Kia Dept phone me to update the position. And it was only then that things started to go properly, thanks to your parts supervisor there, Paul Fletcher, who got his teeth into the problems and sorted them rapidly, expediting my delivery. Without him I am sure that I would still be waiting to hear from your online team who seem about as effective as a wet sponge. I hesitate to say that Paul's action made everything all right because it didn't. He shouldn't have had to go to the lengths he did to get my delivery to me, or refund my delivery costs which he generously did, But he was badly let down by poor to non-existent customer service on the part of his colleagues and did his very best to restore my faith in the fact that there are some people in your organisation who do their jobs properly and try to deliver customer orders and customer service. Great thanks to Paul therefore for keeping me up to date till I got my order but very poor marks to everyone else I had contact with.”

Posted 6 years ago

“When I received the new car MX5 RF I realised that it was handling poorly with very soft steering and being unstable in corners. I thought it was a steering problem and rang the dealer they suggested checking the tyre pressures first which I did. The pressures were meant to be 29 psi all around but the front tyres were at 20 psi and the rears at 45 psi! The pressure sensors were not reporting this, suggesting they had been set at this pressure. This in my view was dangerous in a sports car.”

(Jennings Mazda Middlesbrough) - Posted 6 years ago

“I was very happy with your sales person, Stuart Thorpe, he treated my wife and I with courtesy and friendliness but that has always been the case during the number of times I have dealt with him. My low mark of 2/5 is because of the state of the car when I received it, it was filthy, I was told it was because it had been left in the rain. To buy a brand new car and have it handed over in the state it was is unacceptable, particularly as I had paid extra to have the Supagard protection applied. I had to wash the car when I arrived home. We had been waiting for delivery for about 10 weeks and looking forward to picking it up and we were somewhat disappointed at seeing the state it was in. I would have thought someone could have made the effort and taken 15 minutes to wash it. Better still have had it under cover. Something of an anticlimax to say the least.”

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Order was placed..money taken .money refunded without any correspondence ...”

Posted 6 years ago

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Jennings Motor Group is rated 4.7 based on 2,070 reviews