Appointments running late, delays on paperwork, several mistakes on paperwork created by Ford meaning the car delivery and finance were further delayed, delayed delivery date, car delivery was then also 3 hours late, driver who dropped it off was incredibly rude and obnoxious towards me and scratches had not been fixed, which were promised upon delivery. I have contacted the sales person twice over the last week to ask if these could be sorted, as agreed. No reply. very disappointed with the customer service. We have bought a car last year from Nissan and their customer service was outstanding. however, the car we have we are pleased with