Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant experience.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Anthony Darbey worked extremely hard to get me the right car, it’s a pity no service history can be found for this vehicle, as if I come to sell it , it will devalue the car because of an incomplete service history”

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“Both Sales and after sales team very helpfull”

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“Friendliness was outstanding.”

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(Jennings Kia Sunderland) - Posted 5 years ago

“The experience of trading in a Leon 1.4TSi FR for another of the same spec proved to be relatively pain free, and there was no 'hard sell' on extras that I didn't want such as added insurance benefits, protective paint finishes etc. The exchange deal was within the price region that I found acceptable and I drove away reasonably happy - if somewhat bemused by the electric handbrake. Jennings SEAT of Middlesbrough will go on my list of dealerships I would be happy enough to go back to - there are one or two others that I wouldn't!”

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(Jennings SEAT Middlesbrough) - Posted 5 years ago

“Pretty straightforward although I knew exactly what I wanted via previous exchanges with on-line sales agent. Test drive and overview of vehicle functions casual but thorough. Sales staff at Jennings Gateshead readily accepted and agreed on-line quote/offer.”

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(Jennings Ford Gateshead) - Posted 5 years ago

“Great to deal with no harassment, however hard to get in touch with constantly had to leave messages”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Your sales person Greg was very helpful and pleasant in his sales approach. I would recommend your dealership to friends and family.”

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(Jennings Ford Commercial Gateshead) - Posted 5 years ago

“No probs. Nice car”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“If you have ever been concerned about buying a car on line then think again! I have recently purchased a Ford Fiesta from Jennings where the customer service down to the delivery exceeded my expectations - a great service from Jennings and I would also like to give a shout out to Tayler the Sales Executive who made the whole experience a pleasure!”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Our sales executive was Gethin Williams and my I say what a gentleman he is , he was polite curtous pleasant a pleasure to deal with, he went the extra mile to accommodate our needs and was very informative and knowledgeable about the cars and guided us to the right car for our needs. I feel Gethin is a credit to Jennings Ford and because of him I will be a repeat customer and definitely recommend Jennings Ford to friends and family. He made the experience of parting with a lot of money a pleasure. We love the car ford fiesta ecoboost titanium as much as the customer service. The only criticism I would make is having to walk over to the main building for coffee the used car office would really benefit having it's own coffee machine. Thanks again Gethin.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“good service but the salesperson said he would ring after couple of days but never did”

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(Jennings Ford Stockton) - Posted 5 years ago

“Salesman James Downey was very helpful and answered all my queries relating to my purchase.”

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(Jennings Ford Gateshead) - Posted 5 years ago

“Very easy to do business with. No high pressure tactics etc.. Mat was straight forward and kept in touch without being a nuisance whilst I was deciding whether to buy the van or not. Price was very competitive and so far, service has been great. I would have given 5 stars but they offered quite a low price for my trade in, no big deal though, I just sold it privately.”

Helpful Report

(Jennings Ford Commercial Middlesbrough) - Posted 5 years ago

“Saw the car on the internet, make model and colour we wanted. Sale person very helpful without being over bearing. He didn't try and sell me a different vehicle (I had recently looked at another car in a different franchise that stock two marques - the salesman there not only tried to get me to purchase a car £4000 more than my budget, but also a different make). The car, a Ford Focus had to be delivered from a different garage, but all dates - test drive and hand over, were met. The car was in excellent condition inside and out (it was "nearly new" with 12,000 on the clock). The part exchange was as I expected from "the book" and from other quotes we had been given. All controls, many of which were new to me, were clearly explained. The add-ons were offered but no undue pressure was applied. The whole transaction went smoothly and I am happy with my new vehicle. Minuses - we travelled from Hartlepool to the Middlesbrough garage and a cup of coffee would have been nice, we (my wife and I - both pensioners) were offered one, after dropping a hint on one visit, but it was as then late in the day and we were about to leave.”

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“I didn’t notice the rust on the passenger side wheel, when I did I phoned the salesman but was told wasn’t worth doing anything. Quite disappointed as had Inoticed it when I viewed the car, I would have asked for it to be cleaned up. The photo attached is not my wheel, mine is much worse.”

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(Jennings Ford Gateshead) - Posted 5 years ago

“I have a service book which is stamped upto date however I do not have all the service sheets To say what was carried out on the service I did receive a sheet for a health check which was done at Sunderland. I have tried to contact trust ford Runcorn trying to chase up a service sheet for the service that they carried out but have not received a reply. Apart from this we are happy with the service we received from the sales rep Stephen Hodgson.”

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(Jennings Kia Sunderland) - Posted 5 years ago

“Very helpful and attentive but forgot to give the m, o , t . certificate to us”

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“Overall well looked after”

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(Jennings SEAT Middlesbrough) - Posted 5 years ago

“Found the purchase of my new car to be straight forward and without any problems at all.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews