Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Jennings Motor Group Reviews

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Jennings Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 5 star review on 8th January 2019

Jennings Motor Group 5 star review on 4th December 2018

Andrew Warriner

Jennings Motor Group 5 star review on 19th October 2018

Jennings Motor Group 5 star review on 9th October 2018

Jennings Motor Group 5 star review on 8th October 2018

ROBERT GLENDINNING

Jennings Motor Group 5 star review on 23rd September 2018

Jennings Motor Group 5 star review on 19th September 2018

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was employed by Jennings Motor Group for just over 12 years. It was the worst time of my life, to the point, on several occasions, I wanted to take my own life. Bullyish management, if your face didn’t fit and you were bad mouthed to the top, by the arse lickers, then you didn’t stand a chance. You know who you are and what you did, and not just to me either. The best thing for me was when Lookers took over and made me redundant. This made me free from the poison and from the horrible staff I dealt with at Jennings. Lookers, you were a God send. I thank-you so much for making me redundant and freeing me from the pain, poison and torture I endured for so many years.”

Posted 3 years ago

“Beware...Bought a used SEAT Leon 2015 plate. The car has developed rust! SEAT uk have inspected under their 12 year corrosion warranty and declared the front right wing, the bonnet and the roof have original paint the rest of the car has been resprayed very badly...they obviously never check my car before selling it to me and it came from Jennings SEAT Middlesbrough!!...disgrace”

(Jennings Ford Direct South Shields) - Posted 4 years ago

“Parking atrocious. No designated parking for customer's spending thousands of pounds.”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“I have had issues since I purchased the car. I have not had a suitable response from the garage. I emailed you direct to discuss the issues and no one has replied.”

(Jennings Ford Direct South Shields) - Posted 5 years ago

“Absolute joke I’ve had to wait silly amount of time for new car. I’ve had it 2 months and they still have not paid the finance off on my old car.”

(Jennings Kia Washington) - Posted 5 years ago

“Service at car garages in general in today’s world tends to be underwhelming. Jennings lives up to this. I feel when I collected our car it was not checked over properly, the engine management light on the dash was illuminated & subsequently found from looking through the paperwork that the RAC inspection certificate was not fully filled in, no name, no signature, no ViN number. I had emailed customer service to complain & ask for compensation & still till now have had no contact from them even after resending the email.”

(Jennings Ford Direct South Shields) - Posted 5 years ago

“I wouldn’t spend another penny at jennings. Terrible customer service on a defect discovered 4 days after spending in excess of £21,500. On the roof of a cx5, offered a bodge job repair but no idea how long they would need my car to repair it. Arthur Daly was more honest.”

(Jennings Mazda Middlesbrough) - Posted 5 years ago

“One star us very generous for the sham of an operation Kia run. The customer service is absolutely diabolical and I would NEVER use them again if they only car manufacturers, I would rather ride a bike.”

(Jennings Kia Stockton) - Posted 5 years ago

“Sales person was unfamiliar with the car we bought it was a mini .I have bought loads of cars service was poor no idea about the car did no research on it .We have a private plate on car made no effort to fit plates for us on collection day . Service was poor”

(Jennings Mazda Sunderland) - Posted 5 years ago

“Sales seemed ok, however service warning lights came on on way home , vehicle was recovered and taken back to Jennings next day and not heard a thing since , 4 days later , not impressed really NK18 ZTP is the van ,, thanks Richard”

(Jennings Ford Commercial Middlesbrough) - Posted 5 years ago

“This is not a reflection of Jennings as a whole, merely the salesman we dealt with this time. He was unprofessional, incompetent and quite frankly has put us off buying from this dealership again. I won’t go into detail as a complaint has already been made. However, The salesman we bought our first Kia from is a credit to the company, can’t fault the guy.”

(Jennings Kia Stockton) - Posted 5 years ago

“I spent £16k on a used car, only to discover the floor mats had been taken. I questioned the sales manger and requested replacements and was told that “we will take a set from another car when one comes in” this was not satisfactory to me and requested that a new set to be ordered, I was then informed that the manger said “we don’t order new mats for a used car” £16k an they will not order new mats! Disgusting! Customer service and communications absolutely shocking. I will not be bring the vehicle back for any form of work/service etc and I will not be recommending Jennings to anyone.”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Bad customer service they said 3 times the car would be ready when it wasn’t the sales executive was off on the day of the hand over and didn’t tell us. the hand over wasn’t good as it was a different person and they didn’t have everything ready and we had to wait An extra week for car matts and a touch up pen they also said the car was going on the ramp Monday morning and it didn’t till Tuesday night for the final checks they then found an oil leak which had to be fixed this was exactly a week on from saying we wanted to purchase the car to then delay it another 2 days”

(Jennings Kia Stockton) - Posted 6 years ago

“My husband and myself chose our new vehicle in February and initially we were told it would arrive on the 23rd of March, which then changed to the 31st of March. The 31st of March came & went & we were told by Jennings at Stockton that there had been a delay. A few days went by & I then contacted them, asking when the vehicle would arrive & I was told that it would arrive by the weekend of the 7th of April. On the 6th of April, I again contacted Jennings at Stockton & I was told that not only had the vehicle not arrived, but they didn't know where it was. On Monday the 9th of April, we received an email from Jennings at Stockton saying the vehicle had still not arrived but that they would "keep their eyes peeled". We have had no contact today and needless to say, we have still not received our new vehicle. I have to say, I find it incredulous that a company of your stature & size, especially in these days of computers & the internet, cannot track where one of its vehicles is or give a delivery date.”

(Jennings Ford Stockton) - Posted 6 years ago

“Mess around from start to finish. Car not ready nowhere near the date promised, assured finance was in place to then be told 2 days later it was not, after I had already driven the car off the forecourt. Also aerial antenna missing and alloy still scratched, when this was already pointed out previous to purchasing.”

(Jennings Kia Stockton) - Posted 6 years ago

“Please find my review of Jennings Kia Stockton, 1st viewed the car on the 14th September, 2nd viewing and test drive on the 15th September, decision made to purchase the car and deposit given on the 16th September and agreed with the sales person that the hand over date was to be confirmed by the 25th, 3 minor marks on the driver side rear wing and two front alloys where be repaired prior to taking delivery as part of the agreement. Up to and including the 25th I had no call from the sales person and on the 26th I had to contact the garage myself to confirm collection, in doing so I was made aware that the sales person was on his day off and no one else could help, this resulted in me texting the sales person directly to agree a collection date, which was the 27th. On the day of collection, the vehicle was inspected by myself as prompted by the sales person to ensure that the repairs as agreed in the terms of the sale were carried out satisfactory, however where the 3 minor repairs were on the rear of the vehicle I found that the vehicle had been sprayed a different shade of white and the vehicle had over spray on the rear light and there was clear evidence of masking tape marks on the rear lower spoiler. It was agreed with the Sales Controller that I would take delivery of the vehicle on the condition that the additional repairs would be rectified between the 6th – 15th October. On the 14th October I was informed that the vehicle was now ready to collection and had been inspected by the Sales Controller, however after a further inspection it was clearly evident that the repair had not been carried out properly and in a professional manor, the car had additional scratches on the paintwork between the bumper and rear spoiler, and paint was clearly visible between two body parts where there should be none. This was despite me clearly pointing this out when returning the vehicle in the first instance. I refused collection of this vehicle and have agreed for further repair work to be carried out and have been given a curtesy car in the meantime, I was informed that I would be contacted no later than the 17th October to either arrange delivery or collection, I was then contacted on the 18th again later than agreed for collection on the 19th. The Vehicle was then inspected and delivery was taken. So concluding my feedback. Upon first impression, the staff are helpful and friendly and don’t pressure you into purchasing a vehicle, however there is a clear lack of communication once a purchase has been agreed, and for a customer to chase a dates for taking delivery is not acceptable, in addition the repairs on the vehicle were totally sub-standard in the first and second instances as described above. My final summary would conclude that the Jennings Motor Group failed to comply with their Core Values ‘communicate with customers in a positive way and provide professional advice and guidance’ and also failed in their Core Purpose ‘provide high quality products at competitive prices’. In addition, I have not been offered any compensation for my inconvenience and stress this has caused me, I would of expected some sort of ‘good-will’ gesture from Jennings Motor Group who advertise themselves on their website to have ‘An extraordinary level of customer care, perfected over time’ and was part of the reasoning for selection Jennings Motor Group in the first place. I hope this feedback it seen as constructive and lessons learnt can be gained in Jennings Motor Group strive for perfection. I look forward to a formal reply having taken the time to give this honest and factual opinion.”

(Jennings Kia Stockton) - Posted 6 years ago

“"Poor communication & lied to and at no time did I feel customer service was even thought about let alone delivered.\r\nFailed to order parts when was told they had been. Told you were an official mountune performance dealer you aren't. \r\nWas told you couldn't set up finance without me being at the dealership then without informing me you set up finance. I have purchased 20 cars from \u00a3600 - \u00a365000 & never have I felt so frustrated & infuriated during a purchase. "”

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Defects on product”

Posted 6 years ago

“I have already sent an email to nas.khan@sjennings.com on with August 2017. I have not yet received a response. Ref: NU63 ZZB Dear Mr Khan, In response to your request for Customer Service feedback I wish to inform you of my recent experience with your company. I was keen to put business to Jennings Ford Stockton following positive reviews from colleagues and friends. On purchase of my vehicle on Saturday 19th August 2017, it was agreed as an integral part of the sale with the Sales Representative, Jonathan Young, that the vehicle would be professionally attended to in order to remove chip damage to the front bumper and to the driver's door handle. The metallic section of handbrake trim was also missing and required a new part. The areas of concern were pointed out to the Sales Representative and notes taken as to my requests. It was agreed as a integral part of the purchase that the paint damage would be attended to professionally with a bodyshop repair and the missing handbrake trim replaced. I was informed the vehicle would be appropriately attended to and ready to collect on Wednesday 23rd August 2017. On Wednesday 23rd August 2017 I was informed the handbrake trim had been ordered but had not yet arrived. On Thursday 24th August 2017 I was informed the vehicle was ready for collection. However, I was appalled to find the Sales Representative had touched up the areas himself with a paint brush, increasing the damage by painting over areas previously unaffected. Jonathon had the touch up paint with him as I surveyed the vehicle. The handbrake trim part, though now present, had been damaged and Jonathon informed me it had been damaged on fitting. I explained my dissatisfaction. No further discount was offered. I felt I had to accept the vehicle as I had travelled through from Darlington and had no return transport available. I have arranged a body shop repair and have been charged £80 to correct the original paint issues and repair the further bodywork damage inflicted. A receipt can be presented. I am reluctantly willing to accept the damaged handbrake trim as I fear arranging a further replacement will lead me into further distress. The experience has made me reluctant to recommend Jennings Ford and I can only hope that rather than this being the usual level of service considered acceptable, that I have simply been unfortunate in my only business with the company. Yours Sincereley Martin Hutchinson Sent from my Samsung Galaxy smartphone.”

(Jennings Ford Stockton) - Posted 6 years ago

“Today I was supposed to pick my daughter's FIRST car up, only to be told it won't be ready until MAYBE Friday. As you can imagine how disappointed she is. Myself and my husband have arranged to take time out from work to go and pick the car up. Also the insurance started as from today, insurance is costly to say the least so another couple of days or more would make a difference.”

(Jennings Ford Middlesbrough) - Posted 6 years ago

«
1
2
»

Jennings Motor Group is rated 4.7 based on 2,070 reviews