Please find my review of Jennings Kia Stockton, 1st viewed the car on the 14th September, 2nd viewing and test drive on the 15th September, decision made to purchase the car and deposit given on the 16th September and agreed with the sales person that the hand over date was to be confirmed by the 25th, 3 minor marks on the driver side rear wing and two front alloys where be repaired prior to taking delivery as part of the agreement. Up to and including the 25th I had no call from the sales person and on the 26th I had to contact the garage myself to confirm collection, in doing so I was made aware that the sales person was on his day off and no one else could help, this resulted in me texting the sales person directly to agree a collection date, which was the 27th. On the day of collection, the vehicle was inspected by myself as prompted by the sales person to ensure that the repairs as agreed in the terms of the sale were carried out satisfactory, however where the 3 minor repairs were on the rear of the vehicle I found that the vehicle had been sprayed a different shade of white and the vehicle had over spray on the rear light and there was clear evidence of masking tape marks on the rear lower spoiler. It was agreed with the Sales Controller that I would take delivery of the vehicle on the condition that the additional repairs would be rectified between the 6th – 15th October. On the 14th October I was informed that the vehicle was now ready to collection and had been inspected by the Sales Controller, however after a further inspection it was clearly evident that the repair had not been carried out properly and in a professional manor, the car had additional scratches on the paintwork between the bumper and rear spoiler, and paint was clearly visible between two body parts where there should be none. This was despite me clearly pointing this out when returning the vehicle in the first instance. I refused collection of this vehicle and have agreed for further repair work to be carried out and have been given a curtesy car in the meantime, I was informed that I would be contacted no later than the 17th October to either arrange delivery or collection, I was then contacted on the 18th again later than agreed for collection on the 19th. The Vehicle was then inspected and delivery was taken. So concluding my feedback. Upon first impression, the staff are helpful and friendly and don’t pressure you into purchasing a vehicle, however there is a clear lack of communication once a purchase has been agreed, and for a customer to chase a dates for taking delivery is not acceptable, in addition the repairs on the vehicle were totally sub-standard in the first and second instances as described above. My final summary would conclude that the Jennings Motor Group failed to comply with their Core Values ‘communicate with customers in a positive way and provide professional advice and guidance’ and also failed in their Core Purpose ‘provide high quality products at competitive prices’. In addition, I have not been offered any compensation for my inconvenience and stress this has caused me, I would of expected some sort of ‘good-will’ gesture from Jennings Motor Group who advertise themselves on their website to have ‘An extraordinary level of customer care, perfected over time’ and was part of the reasoning for selection Jennings Motor Group in the first place. I hope this feedback it seen as constructive and lessons learnt can be gained in Jennings Motor Group strive for perfection. I look forward to a formal reply having taken the time to give this honest and factual opinion.