I spent £16k on a used car, only to discover the floor mats had been taken. I questioned the sales manger and requested replacements and was told that “we will take a set from another car when one comes in” this was not satisfactory to me and requested that a new set to be ordered, I was then informed that the manger said “we don’t order new mats for a used car” £16k an they will not order new mats! Disgusting! Customer service and communications absolutely shocking. I will not be bring the vehicle back for any form of work/service etc and I will not be recommending Jennings to anyone.