Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Jennings Motor Group Reviews

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Jennings Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 5 star review on 8th January 2019

Jennings Motor Group 5 star review on 4th December 2018

Andrew Warriner

Jennings Motor Group 5 star review on 19th October 2018

Jennings Motor Group 5 star review on 9th October 2018

Jennings Motor Group 5 star review on 8th October 2018

ROBERT GLENDINNING

Jennings Motor Group 5 star review on 23rd September 2018

Jennings Motor Group 5 star review on 19th September 2018

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always James Downey was very knowledgeable, helpful, courteous and professional and was a pleasure to deal with. I was very happy with the way my car was presented and am enjoying driving it. However the first time I used it in the rain I was somewhat disappointed to see that the windscreen wipers did not clear the screen and left an unwiped area directly in my line of vision. This on a car which had just passed an MOT Test. I bought a new pair of wipers at considerable expense, fitted them and all was well. I put it down to experience and moved on. Today as I was checking the tyre pressures I noticed that there were three quite new "Champiro" tyres and one well worn Michelin tyre. While this is probably not illegal to have odd tyres it is certainly not recommended by the manufacturers (of the car and of the tyres) therefore I am now going to have to buy at least two new tyres. As you can imagine this has not been an encouraging experience and for this reason I will not be making use of your workshop when servicing is due. Overall, somewhat disappointed. Malcolm Thomas.”

(Jennings Ford Gateshead) - Posted 5 years ago

“Salesperson was top class. Let down by time of car delivery.”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Very helpful before purchase of the car however since purchase aftercare not so satisfactory”

(Jennings Ford Stockton) - Posted 5 years ago

“I drove away with a completely flat tire (as it had a puncture) and no road tax because the salesman forgot. When I came to pick up the car after having the tire fixed I had to wait over 30 minutes for them to find the fuel card to give me the compensation they said would be ready to go. Overall unimpressed and it took the shine off getting a new car.”

(Jennings Ford Direct South Shields) - Posted 5 years ago

“I would of liked to kept in touch with what was going on with my car .i had to ring up before he got in touch with me by email.he was polite enough.since getting my car I have realised It does not have automatic lighting I was told it did”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Arrange to view vehicle but it was dirty (probably used for collecting parts) mileage on receipt was double advertised mileage and boot cover was missing on delivery”

(Jennings SEAT Middlesbrough) - Posted 5 years ago

“Would of put really good as all the lead up and the handover process was good, how ever as soon as drove the car away from the dealership ( which I travelled all the way up from Northampton to pick up ) the back seats were rattling.... i wasn’t sure what it was as I was driving home...I had to take it to my local ford garage the next day to be told I need new brackets for the back seats which wouldn’t of just happened as I drove away... not the best feeling to pick up a £14,500 car as I have to wait now till a week to be fixed and deal with the annoying rattling Till then, atm I don’t reallt want to drive it ! I’m sure from a sales check point of few and the fact I was told told it’s a common problem for the focus st line form my local dealership makes me think was it propley check over??? ... I do Hope this is the only problem I counter as would be very upset. Nick”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“I was initially drawn in by a reduced interest rate on used cars. The on line calculator gave me a monthly figure at this rate but at the showroom I was told the deposit had to be 20% for the lower rate. Had I not liked the so much I might have walked away but a compromise was negotiated. The car was also advertised as having 16 inch alloy wheels. When I recently got round to cleaning the car myself, I noticed that they are very convincing wheel trims. So much so that the salesman had asked if I wanted to take out the alloy wheel protection plan! Makes me wonder if the price reflected the fact that it should have had alloys on.”

(Jennings Kia Stockton) - Posted 5 years ago

“Drove away with a chip on the windscreen. Took 3 weeks to be booked in only to be told it wasn’t booked on the system for the windscreen. Usual Salesman patter but the Customer Service at the front desk handling the situation was superb. Just the usual salesman patter that puts you off”

(Jennings Ford Gateshead) - Posted 5 years ago

“A higher score was possible, but on the day of my purchase, your colleague’s mannerisms and attitude let your team down, in our opinion.”

(Jennings Mazda Sunderland) - Posted 5 years ago

“I was not offered several of the insurance packages (alloy, paint work etc) until I was picking my car up. These should have been mentioned to me when I signed up the lease not handover. It was an after thought and only because there was paper work I had to sign to say I had been offered it. I am really pleased with the car that I have chosen and the help with this. The sales assistant was very friendly and this one incident, unfortunately has tarnished the experience.”

(Jennings Kia Stockton) - Posted 5 years ago

“I recently purchased a brand new Mustang and could not be happier with the car. The sales person I dealt with was excellent. Her name was Victoria. She was polite, professional and friendly. The staff on the reception counter were always very pleasant when I came into the showroom. When it came to taxing the vehicle another member of sales staff helped me. His name was Phil and was also very pleasant and professional. On one occasion the sales manager came to the desk. He was not so friendly and made it appear he really didn’t have time to talk to me and was making an effort. I understand that he must be busy but think he could have afforded a customer spending £47,000 a little time. He was, however pleasant in his own way and left quickly. The only problem I’ve had is that both registration plates have fallen off within ten days of owning the car. When they have fallen off there isn’t much tape on the back to secure them and they are covered in greasy fingerprints so have not been prepped correctly before application. I hope this is not a reflection of all the workshops work.”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“satisfactory”

(Jennings Mazda Middlesbrough) - Posted 5 years ago

“Did they I'm not sure yet”

(Jennings Ford Stockton) - Posted 5 years ago

“I was initially happy with the the car and the deal given. However when I collected the car it only had one key, was not valetted properly and a chip had appeared on the rear bumper. The salesman assured me that he would order the key and get the chip rectified and ring with a suitable date. It is now nearly 3 weeks and I have heard nothing. The main concern is if I mislay my only key but I am also annoyed that I have not had a call informing me of any progress. An initial good experience is rapidly turning to bad.”

(Jennings SEAT Middlesbrough) - Posted 5 years ago

“Lovely car, thought i might have got some mats with 12.5k car tho so bit dissapointed with that, had to chase progress of delivery up also, otherwise happy eith car”

(Jennings Kia Washington) - Posted 5 years ago

“Not very good on call backs No hand book in car Would of liked a full fuel tank And car matts That would have been a nice touch.”

(Jennings Kia Stockton) - Posted 6 years ago

“Loving my new car and would have given a 5* review if it wasn’t for the fact I received my car nearly 3 weeks ago and am still waiting for my deposit back. This is an amount of money I can’t afford to live without and having already asked for it several times I now feel that pre sale customer service is far more a priority than post sale, which is a real shame.”

(Jennings Kia Stockton) - Posted 6 years ago

“Seemed to be waiting a long time even though we were expected. Lots of running about copying documentation and no happy, smiling faces. To top it all the vehicle log book had already been sent to DVLC in my name and we were only booked in for a test drive. Unfortunately, the car was for my wife and that entailed a long explanation to our insurance company since my wife would be the main driver and the car was registered to me. The insurance company were extremely efficient and understanding. Otherwise, it would have been a nightmare.”

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Got to say extremely pleased with my new picanto x.line, and salesman James Mann was extremely helpful. However, due to no fault of James, the person working out the finance before I'd even seen the car to test drive, deducted £750 twice in error and I was therefore told a lower price for pcp. I agreed to the payments and test drove car... Done deal. Only to find out when I went to do paperwork a couple of days later the manager wouldn't allow the car to go for payments we'd both agreed to... As jennings had messed up. Found it extremely unfair that through no fault of mine, I was now expected to cover the extra cost for pcp after bringing me in, falling in love with the car and agreeing payments I could afford. They agreed to cover half but my payments went up considerably for me, to cover their error. For a huge company like jennings, an extra £350 for them would have been nothing but they made me pay for this. Plus was completely stung for trade in price for my old picanto... It had only done 26k and was immaculate for a 5yr old car, they gave me £3500 for it, then went and readvertised it for £5k..it sold within 2 weeks! Know dealers have to make a profit but I found that insulting considering you'd also stung me for higher payments too when that's not what was agreed when I viewed the car. Only reason I went to jennings was because sg petch are worse and my entire family have bought kia from jennings including my parents, partner and sister and I am an existing customer..but appears customer loyalty means nothing to jennings. I would highly recommend my new kia picanto but feel very let down by the management staff in jennings involved in the decision making. However going from past surveys done and emails, and also errors made by jennings in ordering the wrong colour for my partners new sportage... I won't hold my breath for any sort of apology or good will gesture as I know you never bother to respond!”

(Jennings Kia Stockton) - Posted 6 years ago

We’re sorry to hear about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 6 years ago

«
1
2
3
4
»

Jennings Motor Group is rated 4.7 based on 2,070 reviews