Got to say extremely pleased with my new picanto x.line, and salesman James Mann was extremely helpful. However, due to no fault of James, the person working out the finance before I'd even seen the car to test drive, deducted £750 twice in error and I was therefore told a lower price for pcp. I agreed to the payments and test drove car... Done deal. Only to find out when I went to do paperwork a couple of days later the manager wouldn't allow the car to go for payments we'd both agreed to... As jennings had messed up. Found it extremely unfair that through no fault of mine, I was now expected to cover the extra cost for pcp after bringing me in, falling in love with the car and agreeing payments I could afford. They agreed to cover half but my payments went up considerably for me, to cover their error. For a huge company like jennings, an extra £350 for them would have been nothing but they made me pay for this. Plus was completely stung for trade in price for my old picanto... It had only done 26k and was immaculate for a 5yr old car, they gave me £3500 for it, then went and readvertised it for £5k..it sold within 2 weeks! Know dealers have to make a profit but I found that insulting considering you'd also stung me for higher payments too when that's not what was agreed when I viewed the car. Only reason I went to jennings was because sg petch are worse and my entire family have bought kia from jennings including my parents, partner and sister and I am an existing customer..but appears customer loyalty means nothing to jennings. I would highly recommend my new kia picanto but feel very let down by the management staff in jennings involved in the decision making. However going from past surveys done and emails, and also errors made by jennings in ordering the wrong colour for my partners new sportage... I won't hold my breath for any sort of apology or good will gesture as I know you never bother to respond!