Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily accessible and sold the product I wanted.”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 6 years ago

“good sale men”

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(Jennings Ford Commercial Gateshead) - Posted 6 years ago

“PERSONABLE SALESPERSON SPOILT BY THE SEEMINGLY ENDLESS SALES ADD ONS WHICH WE HAVE TO LISTEN TO BECAUSE OF THE FINANCIAL SERVICES DICTAT?!!”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Normally I would have rated you higher as I have bought several cars from you in the past. However in this instance you have not lived up to your normal standards. We purchased the car and planned to pick it up 5 days later. At the time of the purchase I pointed out some scratches, some wheel curbing, the cabin was in need of a clean and the dust caps were missing. On the day of the pickup, the car had just been washed, but in reality it looked like someone had just hosed it down. In side the cabin the salesperson put down some new mats and at that time we did not notice the dust, bits of paper and dirty windows. The centre console still had sticky finger marks on it and the dust caps were still missing. What is worse I was charged £232.50 for Supagard which I think was nothing more than the bag of goods in the boot of the car. I don't think anything else was done to the car since we test drove it. On calling the showroom, I was told that I can call in for a vallet and the salesperson was on his way to deliver dust caps. The following day we went out for a drive and filled up the tank, that was when we heard knocking noise from the fuel sloshing around in tank, of course I did not know that at the time and when investigating I noticed a 5 inch gap between the rear seats and the tonneau cover. This allows someone to see into the boot. Next morning we travelled over 20 miles before the engine reached normal operating temperature, however this was stop start traffic as there are major roadworks where we live. On contacting the showroom, I was offered the opportunity to have service look at my issues, however being a member of the kuga user forum (having had a mk 1 kuga before) I read that my issues were common and that ford states that the heating up time takes longer, the gap behind the rear seats is normal and the noise from the tank only happens when the tank is full. So rather than wasting my and the service staff time I have canceled the appointment. I'm still waiting to arrange a valet as this has to be arranged by the salesperson who has been on holiday and is on a course. I do recognise that this car is 1 year old but it is being sold as a premium used car. All of my previous cars have been about the same age and they were faultless. As such, your previous service has been top notch and in this case not so good, hopefully you can take my comments on board and make the required adjustments.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Since buying my bike have not been contacted to see if happy with it at all. This is not the case with every other vehicle ever bought. Allan Jefferies BMW customer care is in a different league.”

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(Jennings Harley Davidson Leeds) - Posted 6 years ago

“I will delay review until next week when ongoing issues should be resolved”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“I wouldn`t exactly state that I was happy. The business of purchasing a vehicle was concluded successfully but not once was there any effort by the sales staff to make me feel as though I was doing them a favour. I paid a lot of money for the vehicle and not once was I thanked. It even took nearly 2 weeks for the car to be given it`s first service even though that should have happened 3 months previously. They then collected the car , drove 100 miles there and back and didn`t put fuel in it. In fact, thinking about it I should really change this review to poor. Offering a cup of coffee is not the way to go about selling cars.”

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Posted 6 years ago

“there are a few people who stand out as happy and helpful. Mark on Parts, Chris the sales manager, Cal the sales person. always seem happy to help and have a good chat.”

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(Jennings Harley Davidson Leeds) - Posted 6 years ago

“Seat salesman polite and attentive, showed us a similar car to the one we have purchased and are waiting for it's arrival.”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

“Still to take delivery of new car”

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(Jennings Ford Gateshead) - Posted 6 years ago

“A bit disappointed Iv been sold a new Kia which is lovely with no CD player in aaarrrggh ????”

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(Jennings Kia Stockton) - Posted 6 years ago

“I receive good service and advice but I did not get spare wheel with car that is why I rated 3. I wasn't told before either that car was not with spare wheel”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“every time I buy a car from Jennings kia it has major faults, even though they are subject to a health check.,”

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(Jennings Kia Washington) - Posted 6 years ago

“I'm not completely happy, only after returning the car for work which should have been completed prior to handover am I close to being happy. Even then not all the work has been completed as discussed.”