Normally I would have rated you higher as I have bought several cars from you in the past. However in this instance you have not lived up to your normal standards. We purchased the car and planned to pick it up 5 days later. At the time of the purchase I pointed out some scratches, some wheel curbing, the cabin was in need of a clean and the dust caps were missing. On the day of the pickup, the car had just been washed, but in reality it looked like someone had just hosed it down. In side the cabin the salesperson put down some new mats and at that time we did not notice the dust, bits of paper and dirty windows. The centre console still had sticky finger marks on it and the dust caps were still missing. What is worse I was charged £232.50 for Supagard which I think was nothing more than the bag of goods in the boot of the car. I don't think anything else was done to the car since we test drove it. On calling the showroom, I was told that I can call in for a vallet and the salesperson was on his way to deliver dust caps. The following day we went out for a drive and filled up the tank, that was when we heard knocking noise from the fuel sloshing around in tank, of course I did not know that at the time and when investigating I noticed a 5 inch gap between the rear seats and the tonneau cover. This allows someone to see into the boot. Next morning we travelled over 20 miles before the engine reached normal operating temperature, however this was stop start traffic as there are major roadworks where we live. On contacting the showroom, I was offered the opportunity to have service look at my issues, however being a member of the kuga user forum (having had a mk 1 kuga before) I read that my issues were common and that ford states that the heating up time takes longer, the gap behind the rear seats is normal and the noise from the tank only happens when the tank is full. So rather than wasting my and the service staff time I have canceled the appointment. I'm still waiting to arrange a valet as this has to be arranged by the salesperson who has been on holiday and is on a course. I do recognise that this car is 1 year old but it is being sold as a premium used car. All of my previous cars have been about the same age and they were faultless. As such, your previous service has been top notch and in this case not so good, hopefully you can take my comments on board and make the required adjustments.