Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Jennings Motor Group Reviews

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Jennings Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 5 star review on 8th January 2019

Jennings Motor Group 5 star review on 4th December 2018

Andrew Warriner

Jennings Motor Group 5 star review on 19th October 2018

Jennings Motor Group 5 star review on 9th October 2018

Jennings Motor Group 5 star review on 8th October 2018

ROBERT GLENDINNING

Jennings Motor Group 5 star review on 23rd September 2018

Jennings Motor Group 5 star review on 19th September 2018

54

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process of first looking on the website and then purchasing my car from Jennings was easy and hassle free from start to finish.Ian the salesman was friendly and helpful and not in the least way pushy which was very important to me.I felt Jennings went out of there way to help me and hopefully this level of customer service will be there for as long as I own a Ford.”

Jennings Motor Group 5 star review on 20th June 2017

(Jennings Ford Direct South Shields) - Posted 6 years ago

“I spent £16k on a used car, only to discover the floor mats had been taken. I questioned the sales manger and requested replacements and was told that “we will take a set from another car when one comes in” this was not satisfactory to me and requested that a new set to be ordered, I was then informed that the manger said “we don’t order new mats for a used car” £16k an they will not order new mats! Disgusting! Customer service and communications absolutely shocking. I will not be bring the vehicle back for any form of work/service etc and I will not be recommending Jennings to anyone.”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“we seen a car we liked online at Jennings Dunston so we went through to have a look and a short test drive, salesman Gareth was pleasant and no pressure which my Wife and I both liked, we took a day to decide if we wanted the car then rang back to arrange to go down have another look and address the few little niggles the car had, we went down spoke to Barry, again very pleasant and paid our deposit, I rang Gareth a couple of times as the car which is a ford fiesta zetec-s black edition with a mountune upgrade package on it. It had a broken bracket on a pipe which is part of the upgrade package, it was missing the hand held mountune device, had a few scuffs on the bumpers, needed mats and a spare wheel kit all of which was meant to be getting addressed, After a week or so Gareth rang saying he couldn't get the pipe as it was out of stock and he was waiting for the hand held device from the previous owner but did we want to collect the car anyway and they would sort it out later, My wife and I called after work to collect the car we could still see a few scuffs on the bumper which i agreed i would sort out rather than have the bumper blown in, everything else at this point had not been addressed. I rang Gareth about a week later to ask what was happening and eventually he rang back to say everything was ready to pick up other than the pipe was still out of stock, we arranged to call down Saturday after lunch to collect everything, we arrived Gareth had us mats, mountune device but he couldn't find us a spare wheel, he asked if we could call back another day to collect that, and the pipe apparently was still not in stock so i said i would arrange to have the pipe welded as i was getting a bit sick of running up and down to the garage and having to ring up the garage asking what was happening. we called down a few days later and Barry helped us put the spare wheel into the boot. A few days later after looking through what Gareth had given us i noticed the cable to connect the mountune device to the car was missing, again i rang to enquire about this and was told Gareth would ring me back, i received no phone call so i rang back the next day to be told Gareth was off but they would get someone to ring me back, after a few hours Barry rang me to say Gareth was sorting it out with the previous owner and would be in touch soon, i left it for over a week but still heard nothing so i rang Gareth today at 9.49 to be told he was busy but they would send him an email and he would be back in touch but i am still waiting for a call back. In the time we have been dealing with Gareth i have rang him 4 times and each time he has been busy and i was told he would ring me back, every time i have had to ring back the next day to arrange for him to call me back. I have since found out the pipe i agreed to get repaired as the garage was taking to long to source cant be repaired it is going to cost me £105, the scratches i again said i would get done as i do not want the Jennings body shop to do as they have dulled the bumper where they have been buffing them is going to cost me around £150 and the Cobb AP3 OBD2 cable is going to cost around £90, Having used Jennings washington before and had an excellent experience i thought all Jennings would give us the same experience, unfortunately this is not the case, normally i would expect to buy a car, you can expect the car not to be perfect if its a used car but normally the garage bends over backwards to help as much as possible especially if they are using the upgrade products on the car to promote the car and sort out any niggles, this 1 has felt to me like they have took my £10995 and then couldn't care a less about what happens next as they have my money, i seem to have to do all the running around and then do not get phone calls back which i think is very unprofessional and very annoying. I can honestly say i feel like giving the car back and asking for my money back as this has been a pain since we paid for the car and 1 of the worst car buying experiences i have had. since this review all problems have been rectified very quickly and efficiently. Richard Atkinson”

(Jennings Ford Direct South Shields) - Posted 6 years ago

We’re sorry to hear about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 6 years ago

“Please find my review of Jennings Kia Stockton, 1st viewed the car on the 14th September, 2nd viewing and test drive on the 15th September, decision made to purchase the car and deposit given on the 16th September and agreed with the sales person that the hand over date was to be confirmed by the 25th, 3 minor marks on the driver side rear wing and two front alloys where be repaired prior to taking delivery as part of the agreement. Up to and including the 25th I had no call from the sales person and on the 26th I had to contact the garage myself to confirm collection, in doing so I was made aware that the sales person was on his day off and no one else could help, this resulted in me texting the sales person directly to agree a collection date, which was the 27th. On the day of collection, the vehicle was inspected by myself as prompted by the sales person to ensure that the repairs as agreed in the terms of the sale were carried out satisfactory, however where the 3 minor repairs were on the rear of the vehicle I found that the vehicle had been sprayed a different shade of white and the vehicle had over spray on the rear light and there was clear evidence of masking tape marks on the rear lower spoiler. It was agreed with the Sales Controller that I would take delivery of the vehicle on the condition that the additional repairs would be rectified between the 6th – 15th October. On the 14th October I was informed that the vehicle was now ready to collection and had been inspected by the Sales Controller, however after a further inspection it was clearly evident that the repair had not been carried out properly and in a professional manor, the car had additional scratches on the paintwork between the bumper and rear spoiler, and paint was clearly visible between two body parts where there should be none. This was despite me clearly pointing this out when returning the vehicle in the first instance. I refused collection of this vehicle and have agreed for further repair work to be carried out and have been given a curtesy car in the meantime, I was informed that I would be contacted no later than the 17th October to either arrange delivery or collection, I was then contacted on the 18th again later than agreed for collection on the 19th. The Vehicle was then inspected and delivery was taken. So concluding my feedback. Upon first impression, the staff are helpful and friendly and don’t pressure you into purchasing a vehicle, however there is a clear lack of communication once a purchase has been agreed, and for a customer to chase a dates for taking delivery is not acceptable, in addition the repairs on the vehicle were totally sub-standard in the first and second instances as described above. My final summary would conclude that the Jennings Motor Group failed to comply with their Core Values ‘communicate with customers in a positive way and provide professional advice and guidance’ and also failed in their Core Purpose ‘provide high quality products at competitive prices’. In addition, I have not been offered any compensation for my inconvenience and stress this has caused me, I would of expected some sort of ‘good-will’ gesture from Jennings Motor Group who advertise themselves on their website to have ‘An extraordinary level of customer care, perfected over time’ and was part of the reasoning for selection Jennings Motor Group in the first place. I hope this feedback it seen as constructive and lessons learnt can be gained in Jennings Motor Group strive for perfection. I look forward to a formal reply having taken the time to give this honest and factual opinion.”

(Jennings Kia Stockton) - Posted 6 years ago

“Sale's did not do as they said they would, no follow up. Not even a phone call to see if I liked and was happy with my new RS, not what I was expecting. Car bonnet was badly scratched, my local body shop told me, this would have been done during car preparation. Drivers floor mat damaged. I don't think the car hand book even covers this model for Focus. The only reason I bought the car from Jennings, they are about the nearest dealer to me. Don't think I will be back. have bought another Ford product, from another dealer, will be going back there.”

(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Parking atrocious. No designated parking for customer's spending thousands of pounds.”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Service at car garages in general in today’s world tends to be underwhelming. Jennings lives up to this. I feel when I collected our car it was not checked over properly, the engine management light on the dash was illuminated & subsequently found from looking through the paperwork that the RAC inspection certificate was not fully filled in, no name, no signature, no ViN number. I had emailed customer service to complain & ask for compensation & still till now have had no contact from them even after resending the email.”

(Jennings Ford Direct South Shields) - Posted 5 years ago

“good service able to see the choice of car I wanted The salesman very helpful and helped through all the stages of purchasing my car including the insurance and looking at the car before my purchase No real problems with the car just getting used to the controls and new dashboard and other things Delighted by the car and would like an other Ford at a future date”

(Jennings Ford Stockton) - Posted 5 years ago

“excellent cars and sales person Dave Nicholson providing excellent knowledge”

(Jennings Ford Middlesbrough) - Posted 5 years ago

“Excellent buying experience from my first contact with Sam Khan and then Paul Robinson. Delivery from South Shields to Shropshire was an excellent service too. Photos online gave an excellent portrayal of the vehicle in fact we've just ordered another Focus for my wife so 5 stars are well deserved.”

(Jennings Ford Direct South Shields) - Posted 5 years ago

“Recently bought a Citroën c4 from James at Jennings Dunston, was great no high pressure sales no waffle, answered my questions honestly, very fair price for part exchange. Car bought at a good price and happy with the package put together including service, mot, wheel refurbishment. Will be recommending to others.”

(Jennings Ford Gateshead) - Posted 5 years ago

“It was a great pleasure to buy my car as the staff was really great we were really looked very well from the first getting there till we left with the car we could not have been treated better”

(Jennings Kia Sunderland) - Posted 5 years ago

“Traveled 200 miles to purchase my vehicle, it was exactly as described and presented in the pictures I viewed, Paul Robinson was professional and efficient in the handling of the sale, recommended. (South Shields branch)”

(Jennings Ford Direct South Shields) - Posted 5 years ago

“Great service from finding the car on the web site to driving it away 10/10”

Jennings Motor Group 5 star review on 22nd May 2018

(Jennings Ford Gateshead) - Posted 5 years ago

“My husband and myself chose our new vehicle in February and initially we were told it would arrive on the 23rd of March, which then changed to the 31st of March. The 31st of March came & went & we were told by Jennings at Stockton that there had been a delay. A few days went by & I then contacted them, asking when the vehicle would arrive & I was told that it would arrive by the weekend of the 7th of April. On the 6th of April, I again contacted Jennings at Stockton & I was told that not only had the vehicle not arrived, but they didn't know where it was. On Monday the 9th of April, we received an email from Jennings at Stockton saying the vehicle had still not arrived but that they would "keep their eyes peeled". We have had no contact today and needless to say, we have still not received our new vehicle. I have to say, I find it incredulous that a company of your stature & size, especially in these days of computers & the internet, cannot track where one of its vehicles is or give a delivery date.”

(Jennings Ford Stockton) - Posted 6 years ago

“Really good service professional and friendly. Kept informed throughout”

(Jennings Mazda Sunderland) - Posted 6 years ago

“Having previously visited an Evans Halshaw garage, I felt this appeared much more professional, with all of the staff behaving professionally and as I'd expect, unlike at Evans Halshaw. I felt at ease. They also walk away and make you a cup of tea -- whereas the Evans dealership I was at pointed me in the direction of a tatty coffee machine. Sometimes the little things make all of the difference. I was also left to walk in of my own accord. Evans jumped on me as soon as I got out of my car. Ian Phillips was professional, friendly and actually knew what he was talking about. He seemed fair and wanted to help me get what I wanted - he wanted to know that I knew what I was getting into - explaining the features of the car and how they may actually be a disadvantage (no heated windscreen). He wanted to make sure I was informed about the decision and sure that I was happy with it. And I am! He made everything as easy as it could have been and also got me exactly what I wanted in an incredibly short space of time. Thank you Ian & Jennings!!”

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Chris Lamb did a great job finding the right car for my budget. Smooth, quick service from start to finish.”

(Jennings Kia Stockton) - Posted 6 years ago

“All matters relating to the purchase of my car were dealt with pleasantly and efficiently. As far as I was concerned your salesman, Naz, went out of his way to provide a helpful service.”

(Jennings Kia Stockton) - Posted 6 years ago

“Ian McCluskey was a great help and very friendly service was second to none very happy with overall service”

(Jennings Ford Direct South Shields) - Posted 6 years ago

«
1
2
»

Jennings Motor Group is rated 4.7 based on 2,070 reviews