we seen a car we liked online at Jennings Dunston so we went through to have a look and a short test drive, salesman Gareth was pleasant and no pressure which my Wife and I both liked, we took a day to decide if we wanted the car then rang back to arrange to go down have another look and address the few little niggles the car had, we went down spoke to Barry, again very pleasant and paid our deposit, I rang Gareth a couple of times as the car which is a ford fiesta zetec-s black edition with a mountune upgrade package on it. It had a broken bracket on a pipe which is part of the upgrade package, it was missing the hand held mountune device, had a few scuffs on the bumpers, needed mats and a spare wheel kit all of which was meant to be getting addressed, After a week or so Gareth rang saying he couldn't get the pipe as it was out of stock and he was waiting for the hand held device from the previous owner but did we want to collect the car anyway and they would sort it out later, My wife and I called after work to collect the car we could still see a few scuffs on the bumper which i agreed i would sort out rather than have the bumper blown in, everything else at this point had not been addressed. I rang Gareth about a week later to ask what was happening and eventually he rang back to say everything was ready to pick up other than the pipe was still out of stock, we arranged to call down Saturday after lunch to collect everything, we arrived Gareth had us mats, mountune device but he couldn't find us a spare wheel, he asked if we could call back another day to collect that, and the pipe apparently was still not in stock so i said i would arrange to have the pipe welded as i was getting a bit sick of running up and down to the garage and having to ring up the garage asking what was happening. we called down a few days later and Barry helped us put the spare wheel into the boot. A few days later after looking through what Gareth had given us i noticed the cable to connect the mountune device to the car was missing, again i rang to enquire about this and was told Gareth would ring me back, i received no phone call so i rang back the next day to be told Gareth was off but they would get someone to ring me back, after a few hours Barry rang me to say Gareth was sorting it out with the previous owner and would be in touch soon, i left it for over a week but still heard nothing so i rang Gareth today at 9.49 to be told he was busy but they would send him an email and he would be back in touch but i am still waiting for a call back. In the time we have been dealing with Gareth i have rang him 4 times and each time he has been busy and i was told he would ring me back, every time i have had to ring back the next day to arrange for him to call me back. I have since found out the pipe i agreed to get repaired as the garage was taking to long to source cant be repaired it is going to cost me £105, the scratches i again said i would get done as i do not want the Jennings body shop to do as they have dulled the bumper where they have been buffing them is going to cost me around £150 and the Cobb AP3 OBD2 cable is going to cost around £90, Having used Jennings washington before and had an excellent experience i thought all Jennings would give us the same experience, unfortunately this is not the case, normally i would expect to buy a car, you can expect the car not to be perfect if its a used car but normally the garage bends over backwards to help as much as possible especially if they are using the upgrade products on the car to promote the car and sort out any niggles, this 1 has felt to me like they have took my £10995 and then couldn't care a less about what happens next as they have my money, i seem to have to do all the running around and then do not get phone calls back which i think is very unprofessional and very annoying. I can honestly say i feel like giving the car back and asking for my money back as this has been a pain since we paid for the car and 1 of the worst car buying experiences i have had. since this review all problems have been rectified very quickly and efficiently. Richard Atkinson