Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bradley Tye, first class service from this young man a credit to Jennings”

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(Jennings Mazda Middlesbrough) - Posted 5 years ago

“Everything was spot on apart from 1 minor item that was promised to be fitted and wasn’t but apart from that cant complain sales rep was spot on”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“purchased a b max car from the south shields branch, found staff very friendly and had everything explained in full, at no time did we feel any pressure to buy, would recommend .Mr and Mrs Nelson.”

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(Jennings Ford Gateshead) - Posted 5 years ago

“very reasonable to deal with, not pushy and very helpful.The service manager was sympathetic about our problems and did his best to satisfy our needs. The sales dep't were easy to deal with.Again not pushy.All in all a satisfactory experience.”

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(Jennings Kia Stockton) - Posted 5 years ago

“After a disappointing start to negotiations with the internet salesman, which is well documented, my experience with the Jennings team was excellent. The efficient & courteous service from your salesman, Chris Todd, provided throughout was appreciated, and was instrumental in a "quick turnaround", my having travelled from n.Wales to Sunderland in my old car, and being anxious to start the journey back home without undue delay in the new vehicle. I would also re-iterate my thanks to all concerned for their co-operation in returning my "Blue Disabled Badge" which I had unfortunately left in my former vehicle. Had it not been for the uncertain start to my dealings with Jennings, I would have happily given a 5 (Very Good) Rating”

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(Jennings Kia Sunderland) - Posted 5 years ago

“Thanks to Jennings staff for looking after me and my purchase of my new car very friendly staff they did all I ask of them”

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(Jennings Ford Stockton) - Posted 5 years ago

“I have had a positive experience buying from Jennings,the sales person was a young man who was attentive to my requests and needs and was a credit to the company.”

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(Jennings Kia Stockton) - Posted 5 years ago

“Rachel King and Craig were very helpful and informative during the process of car Purchase. Rachel kept me informed throughout and was always available to answer any queries I had.”

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(Jennings Mazda Middlesbrough) - Posted 5 years ago

“Never bought a car on line before but any fears I had were unfounded. Everything went smoothly and the car was delivered as promised. Thank you”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Helpful fair and good to deal with.”

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(Jennings Harley Davidson Leeds) - Posted 5 years ago

“It would have been a 5 however I although I had excellent service in the garage I am meant to have received a £1200 cash back on my car and I bought my car over 2 weeks ago and it hasn’t gone in my bank yet if doesn’t by end of the month I am going to have to go through the rig morale of ringing the garage to find out why I haven’t been paid 😢”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“I was well satisfied by my experience of dealing with the Group.”

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(Jennings Kia Stockton) - Posted 5 years ago

“This is the third car we've bought from Jennings and prior to this I would have given them a five star rating. This time there were a few points that the car had to go back for, none were serious but they were annoying. First thing was I let myself be talked into paying around £270 for Supagard. The paint on the car when I got it home felt really rough so I queried it and was told it was probably sap as it had been parked under trees. That was the main problem. A bit of foam was sticking up inside one of the sensors, valve caps were missing and the housing around the steering column was loose. It went in to have these rectified but when I got it back only part of the car had been cleaned and there was also a small scratch on the rear door which wasn't there when we first got the car, the other minor things were just the same. So I complained again and it went to the body shop where it was "clayed" and polished which meant another day without the car. When I got it back it had been cleaned properly and the other things were sorted but can Supagard stand up to the cleaning process is the Supagard still on the car or have we blown £270? As I have already said this is our third car from Jennings South Shields and we have had no bother before. Each time the salesmen have been really good, no silly patter, never in a rush to make a sale and we have had very good deals compared to offers from other garages. I'd still recommend the garage but advise people to exercise a little caution.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

“Luke O’niel at Jennings Middlesbrough was very helpful during the whole buying process. He answered our questions thoroughly and our emails promptly .”

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(Jennings SEAT Middlesbrough) - Posted 5 years ago

“I love my new car, bought it completely off the salesman’s recommendation. Ian was very approachable and friendly and wasn’t the pushy salesman like I walked in expecting”

Jennings Motor Group 4 star review on 14th July 2018

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(Jennings Ford Middlesbrough) - Posted 5 years ago

“Friendly, knowledgable and cheerful staff.”

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(Jennings Ford Stockton) - Posted 5 years ago

“The motability staff listened to our needs and guided us to the right car. Good and efficient handover of the car. Would have liked to have been kept up to date with the progress of our purchase but overall very happy with the service.”

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(Jennings Ford Stockton) - Posted 5 years ago

“held car until wanted to pick it up even though it was a few weeks”

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(Jennings Kia Stockton) - Posted 5 years ago

“The salesman Gavin was very helpful in sorting the car for me & bringing it from Middlesbrough for me to view it before deciding if I wanted to purchase it”

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(Jennings Ford Gateshead) - Posted 5 years ago

“Got the exact car I wanted.”

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(Jennings Ford Direct South Shields) - Posted 5 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews