Name: Jennings Motor Group
Rating: 4.73

“The wind breakers were not suitable for my ST fiesta as when i tried closing the window the automatic sensor kept keeping window down. My car mats however were a good standard”

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Posted 6 years ago

“The morning we had arranged to pick up the car we received a telephone call to say that the log book had been lost therefore the car could not be released. This was extremely inconvenient as we had already changed over our insurance details and of course very disappointing.”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Picked bike up un cleaned , offside mirror so insecure I could not see ,after been told there was good amount of fuel in the tank the warning lamp illuminated after 3 miles. When I dealt the bike I was told it was going through a 99 point check . Also I have now noticed you had not even done an oil change”

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(Jennings Harley Davidson Gateshead) - Posted 6 years ago

“Car not as expected on delivery due to inaccurate information being shared the company. Should have been taxed for 12 months but it wasn't. Poor standard of written communication when complaining about these issues.”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

“Having initially been advised that a Seat Alhambra would be available for delivery in March, I ordered one in December. Early in March I called Jennings to inquire if my car would be available for collection on or near the 15th March, only to be told that there was no record of my order on the computer system. I drove into Jennings and spoke in person to a member of your sales staff. He assured me that there was no problem and that manufacturing delays meant that the car would not be ready until mid May. By late May no-one had been in contact so I went into Jennings and inquired about the expected delivery date? A member of the sales team accessed the computer and told me that the car would not be available until late August due to manufacturing delays ! I was less than impressed and asked to speak to a more senior member of the sales team. The young man assured me that nothing could be done as there was no Seat Alhambra cars available and that delays like this were not uncommon. Eventually a more senior member of the sales team arrived, and in his defense, he was limping as he claimed that a woman had just reversed into his leg. I began, remonstrating with his sales communication technique , or lack of it, when he informed me that he was very close to losing his temper with me !! Now I may be 65 years old and Registered disabled, but my many years in the armed forces has instilled in me a demand for respect when it's due. Being threatened by a Jennings sales representative, who by his own admission had failed to communicate with me and who admitted that his colleague had given me the wrong information, was like a red rag waved at a bull. Eventually, he agreed that the actual delivery date would be sometime in June. Since my first visit to Jennings until I eventually picked up my new Seat Alhambra, I have had only 2 phone calls or e-mails from Jennings, Middlesbrough. Now I am a member of several Armed Forces and Wounded Military Veterans online organizations, some of them recommended the Seat Alhambra for consideration as a motobility vehicle. We have, between the various organizations, hundreds of thousands of members, many of whom will qualify for motobility payments, due to their injuries sustained in action. When I'm asked by them if I would recommend the Seat Alhambra, I will have no hesitation in saying "Yes I would, recommend it". When I'm asked if I would recommend Jennings as a company to make that purchase, I will have to give my answer some serious consideration.”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 6 years ago

“Accessories were fine precisely as ordered but delivery was a joke firstly delayed by courier with a vague reason advising the house number was incorrect (which it wasn't) then had to go to local supermarket to pick up order despite no evidence that anyone had been at my address. I ordered a spare wheel from an online outlet in Manchester at the same time I ordered from Jennings and the wheel was delivered the next day - 2 days before I self collected the Jennings order.”

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Posted 7 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 7 years ago

“Excellent product competitively priced. However after receiving the product I did Email to change the product as I changed my car”

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Posted 7 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 7 years ago

“Not enough information shared. Given the payment details on the day I was picking the car up, despite an emailing asking for the information sooner, which caused a number of inconviniences for myself on the day trying to make the payment. Employee didn't apologise. Paperwork was incorrect at the time of picking the car up, despite an email midweek to make the necessary adjustments to be made to the settlement figure. This email was not responded to. Employee said I'd receive a cheque to make up for the error the week after. Asked on 2 occasions what I needed to bring with me to the garage on the day I picked up the car to ensure I had everything I needed. Employee didn't ask me to bring my log book, only the settlement figure. I wouldn't have arrived with my v5 if a friend hand not advised me to. Employee was friendly and took time to show me around the new car etc but I found the process frustrating. This was my first time doing all of this, which I explained, I would have like the employee to be more thorough and organised.”

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(Jennings SEAT Middlesbrough) - Posted 7 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 7 years ago

“Vehicle I bought developed a fault less than 2 weeks from purchase, vehicle was in and out 3 times. The third occasion the parts were supposed to be in, once the job was started they realised they did not have all the parts. 2 weeks later i received a phone call saying the parts were still on back order, then 2 days later they rang to say it was done. No offer of compensation in any way from discount on service or even the tank of fuel used. Each time I asked to speak to the service manager he was unavailable.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Thought I bought a great car - expected no problems. Exact opposite - not taxed when picking up car - had to wait. Battery warning light on - travelled from M'bro to Boldon! Called to report fault only to be told that I would have to take it to the nearest Mazda garage myself - no assistance from them. Took it to Gateshead Mazda Garage and they couldn't have been more helpful - fixed the problem, no hassle. Few days later discovered that I didn't have spare wheel or puncture kit in the car - been driving around like that for a week. Phoned M'bro only to be told there should be one - I pointed out what would i have done in an emergency, only to be told 'that was what breakdown cover was for'!! Eventually after standing my ground a puncture repair kit was delivered to me along with a car manual - which I never received. I love my little car, but not the customer service I received.”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“More than helpful in selling the car but after sales care is worse than anything I've ever experienced, had the car now for over 4 weeks and still no call to see if everything is ok, also had a problem with the finance and was told someone would get back to me asap...... after 9 days I thought I'd ring and just check that they hadn't lost my details!!!!! At this point I won't be buying off Jennings again”

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(Jennings SEAT Middlesbrough) - Posted 7 years ago

“I was assured car would be polished and scratches taken out this did not happen and sales man couldn't be bothered to ring me back when I complained also were sending me a lead for phone they never bothered probably never use them again as it cost me 150.00 to get scratches sorted out”

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(Jennings Kia Stockton) - Posted 7 years ago

“Don't believe them that the car passed it's MOT. Ask for the certificate and don't pay for/collect the car until you get it. I had advisories on my new used car and they didn't tell me.”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Dear Sir First,The driver tried to deliver the car to the wrong address. Several letters have gone to the wrong address with my name on them The post office contacted me about this. The person at that address went to the post office and complained. All letters were sent back.The paper work I got with the car has got the wrong address on them. The paper work I got from fords has got my name spelled wrong. I asked to keep my own number plate, I still have not got it.I have had this number plate for several years never any problems before.I got my last car from you 3 years ago great service,bad service from start to finish this time I have phoned several times but no satisfaction. Thanks, William Roche.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

Thank you for contacting us, we’re sorry to hear about your experience. I have passed this information on to the branch and you should receive a call soon so that we can attempt to resolve the issue. Please take the time to contact our complaints department so that we can address the issue formally. https://www.jenningsmotorgroup.co.uk/alternative-dispute/

Posted 7 years ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Jennings Motor Group Reviews