Good communication as I ordered an item that was out of stock. Fast delivery and the stones fell out of both nose studs within hours of them arriving. The customer service was a joke, wanted me to go out of my way to print some label to return the used and broken nose studs before they took any action. This was an inconvenience for me as i was not able to get to a printer. Nothing offered as a good will gesture and i sent a photo for proof as well. Check the reviews when purchasing nose studs as I’m not the only one. A few have complained about the stone falling out.