Called several companies locally asking costs and terms for a mixer rental. Mr Tuting gave me ONE price, and to close the deal, agreed to extend it for a weekend.
Good deal on the sound of it.
He quoted two days hire dropoff and collect fri mon.
I was concerned with late call back to take deposit, and Mr Tuting taking two payments on the card, thats £300 taken in error, but by this time it was too late to find an alternative, so I paid dep cash.
Mixer dirty, late delivery, collection on tue, poor communication, but I got to do what i needed so these things are not life changing. My intention, get my deposit balance and never use again.
So go to get my deposit back and bang, the costs has changed.
Vat was added, and an additional cost for transformer.which increased the cost by 32%.
1) He presumed i would factor VAT, because Jewson is, well Jewson. It was clear at quote i was a private.
Okay VAT has to be paid, but private sales ALWAYS has vat already added at quotation, or mentioned. Or at least a professional would say....
2) NO breakdown of costs on the invoice, just a total amount and less money. When requested breakdown thats when Mr Tuting and manager became uncooperative and rude.
3) bad service from beginning to end is one thing, but wow i been swindled.
And just in case your reading this Mr Tuting, I can recommend 2 companies local to your branch that rents mixers, WITH the transformer cost included.
Jewson I am going to tell as many people as possible about the bad service as my way of compensation, as your manager would not even discuss discrepancies.
Do not be taken in by fast talking rental reps too busy to be professional, and definitely stay away from Jewson Haringey as even the manager has no interest in listening to grievances.