I’ve already written one bad review about this company, but wondered if I’d been a little too hasty as they eventually contacted me. However, communicating with them is horrendous. They “aim to reply to emails within 30 minutes” but they don’t reply! They suggest contacting then through WhatsApp - but don’t reply. When I phoned, they didn’t answer. They don't even answer their emergency phone!!! It’s very much a ‘Don’t call us, we’ll call you” situation, which is terrible when you really need their paid-up-front service! If you’re looking for good service, LOOK ELSEWHERE!!