We are extremely disappointed with the service we have received from JG Pest Control. Despite paying for a 6-month guarantee, the company has failed to honour its obligations fully, and we have been left with unresolved pest issues and ignored follow-up requests. After an initial visit and bait placement by one of their technicians, a written report from a recent technician's visit clearly stated that a follow-up appointment was required within three weeks. However, despite multiple attempts to contact the company via email to schedule this follow-up, we have received no response, and no technician has been sent out, even though two months remain on my guarantee. JG Pest Control has claimed that “constant re-baiting” is not part of the service. This stance is misleading and inconsistent with both their guarantee and standard industry practices. Furthermore, it contradicts health and safety guidance regarding the use of rodenticides and pest control substances in domestic environments. According to The Control of Pesticides Regulations 1986 and guidance from the Health and Safety Executive (HSE), once a bait has been laid: It must be regularly monitored by professionals. The bait must either be replenished (re-baited) or removed depending on the situation. Leaving bait unattended can pose a serious hazard, especially in homes with children or pets. JG Pest Control’s failure to revisit or even communicate clearly is not only a breach of their 6-month guarantee, but also raises serious safety and compliance concerns. I urge potential customers to be cautious before booking with this company. Guarantees should be honoured in full, and customer service and safety should never be ignored once a payment has been made.