Avoid this company at all costs. We paid £1,680 for a bed bug heat treatment, even though the infestation was only in one room. They promised a 100% guarantee after just one heat treatment — what a lie. After the first visit, nothing changed: bed bugs were still crawling on the bed the very same night, and even sensitive equipment left in the room was unaffected, proving the protocol was not properly followed. In April, they carried out a second heat treatment. For a short time the situation improved — the bugs were fewer, mostly nymphs and hatching eggs. At that stage the infestation could have been fully eliminated, but instead they stalled with endless excuses: sending traps, demanding photos, blaming “gaps in the wooden floor.” Months were wasted while the infestation persisted. We even hired workers to seal the floors, yet nothing changed. If this had been mentioned during the first inspection, the issue could have been resolved immediately. Finally, they hid behind their so-called “guarantee” and offered only a quick chemical spray. But chemical treatment has never been effective: in a three-bedroom house, the entire job took just 30 minutes, and not a single dead bug was found afterwards. It was nothing more than a box-ticking exercise, not a real solution. We trusted their reviews and their promises, but in reality it was a facade. Money wasted, stress caused, and the problem left exactly as it was. Conclusion: ineffective treatments, meaningless guarantee, constant excuses. This company does not solve problems — it only takes people’s money.