For an expensive service I was expecting a good, if not excellent, service. Unfortunately this was not the case. I phoned to make appointment as have a mole problem. Was given an appointment for next day in afternoon. I received a call from Sam saying technician had damaged his hand and it looked unlikely he would be able to come round. Sam made an appointment for following day between 8-10. At 10 I phoned as no technician. Told he would be with me before 12. Sam arrived at 11:45. I then had to make another appointment, as per your instructions, for follow up. I phoned Monday and was given an appointment for Wednesday morning. I received a “curtesy call” from Sam saying he was confirming an appointment for Thursday! I pointed out the appointment was for today, he said “oh there has been a mistake” and carried on making an appointment for Thursday but with no time! I have now spent close to £400 and wasted 2 days. And the mole is back!! It seems your technicians and service staff are not providing a service worthy of the costs. I hope things will improve but I don’t hold out much hope on the present experience. I have to say when Sam, the technician arrived with the traps, and Sam on the telephone spoke to me they were polite but I feel I am being given the run around.