Young guy turned up been on job one month, no protective clothing and hired van, couldn’t find nest in garden despite 100’s wasps flying everywhere in the grass. Decided he couldn’t help, asked about the money I’d already paid said nothing to do with him contact the office! Rang the office very unhelpful said I needed to put complaint in writing, e mail not acceptable (?)! After writing was offered an insulting £5 back from original £120 ( can’t remember exact amount charged) eventually after several attempts gave me back half from memory ( this was from last summer ). This company promotes itself as local, friendly and efficient none of which I found to be accurate, complete rip off, recommend you avoid them like the plague!