There was a delivery issue where my package was marked as delivered but never arrived. What stood out to me wasn’t the fact that a problem occurred (these things can happen), but how long it took to resolve such a basic issue. The initial communication from customer service felt somewhat dismissive, and there was a lack of proactive problem resolution. Interestingly, it wasn’t until I changed the tone of my messages that more action was taken. After a week of waiting, I finally received very basic information: "The parcel was delivered to the neighbor Mr. / Mrs. Hilfe at Housenumber 21." That allowed me to solve the riddle myself and rescue my package — turns out it had been received by a company named "Häusliche Hilfe GmbH" in another building on my street. I like the products, but the customer service leaves a lot to be desired.