Do not buy a carpet from this company. I spent over £700 on 2 stair carpets. The fitting was horrendous, it was visibly frayed at the edge, constantly kept coming loose on the stairs and looked a mess. Their carpet fitter came out 4 times to try to correct it, and when it started to come loose once again, I insisted they sent out a different fitter. He was appalled and said that the whole carpet needed replacing, as it had been fitted so badly, it couldn't be re-fitted. When they replaced the carpet, they found that the carpet was also faulty, the backing turned to dust (in the words of the fitter), which was one of the reasons it kept coming loose. In fitting the new carpet, the new paintwork inevitably got quite badly scratched (despite the carpet fitter taking care), as the grippers and underlay also had to be replaced. When I spoke to Jim's Carpets about this, they told me that they had replaced the carpet "as a gesture of goodwill" and it was just tough that the paintwork had been scratched - that was for me to sort out! Terrible customer service, had to constantly chase them at each stage. Coudln't be worse to be honest.