Jims Carpets Reviews

Name: Jims Carpets
Address: 42 Commercial Road Kirkstall, Leeds
Rating: 4.62

4.6 Rating 85 Reviews

92 %

of reviewers recommend Jims Carpets

Company Reviews

Metrics

Info

4.6

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Jims Carpets:

Jims Carpets have been established in Leeds since 1962. This family run company has built its reputation on a tradition of a unique and personal service, the very best quality and value for money, together with full after sales support, we are also members of the Carpet Foundation which have Office of Fair Trading approval.

Jims Carpets staff share over 125 years collective know-how and experience from a lifetime working in the carpet sector and have become one of the most reputable and best-known carpet and flooring retailers in Leeds and continue to prove our position in both domestic and contract sectors.

At Jims Carpets we pride ourselves in providing a first class service with exceptional product ranges.

Why not visit us in store, located in Kirkstall, Leeds, to view our ranges and choose the flooring that is right for you.

Visit Website

Phone:

01138314319

Email:

sales@jimscarpets.co.uk

Location:

42 Commercial Road Kirkstall
Leeds
LS5 3AQ

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Jims Carpets 5 star review on 30th June 2022

Anonymous

Jims Carpets 5 star review on 22nd January 2022

Sarah

Jims Carpets 5 star review on 26th December 2020

Mr And Mrs Feather

Jims Carpets 5 star review on 20th July 2020

Mrs Marston

Anonymous

Anonymous // 01/01/2019

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“Excellent service from start to finish. The installation was done in the most professional way by Wayne and his colleague. Simon was vert attentive to our needs and patient with our back and forth questions and handle everything very professionally. Very much recommended.”

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“From start to finish I was impressed with Jim's carpets. Even when I emailed some questions the next day Simon responded promptly. The fitters were excellent too, from making contact the day before and being very efficient throughout.”

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“Simon at Jim’s carpets was friendly, helpful and advised me to choose my carpet for my hallway. I was kept up to date on delivery and fitting times. I can recommend Jim’s carpets wholeheartedly.”

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“We have used Jim's carpets in the past, and have always been pleased with their recommendations and Service, deliveries and installation. We spoke to Simon, who was able to tell us which carpet we had previously for us to match for bedroom redecoration. They came really quickly to check the measurements and were able to install within 2 weeks of our first visit. The fitters were very efficient, clean and did an excellent job.”

Helpful Report

“Simon at Jim's carpets is very knowledgeable and provided helpful advice to make our selection of bedroom flooring. The sales process is straight-forward and not at all pushy. The flooring was delivered and fitted when advised. A special shout out to the fitters, who went the extra mile changing the beading at the last minute.”

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“Delivery and fitting promptly.”

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“Beautiful new showroom Simon and Sharon were amazing very helpful and did everything I asked”

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“From the moment I contact Simon to discuss my requirements amidst our big and stressful renovation project, he put me totally at ease. His advice and recommendations were spot on and he took time to talk me through each process. Every thing was clear, well prepared and booked in in advance. We had a stair and hallway carpet fitted over 3 floors and LVT fitted in 2 rooms. Huge thanks to Ian, Wayne and Nigel, our fitters who were all so professional and absolute experts. We are over the moon with the service from start to finish and will be using Jim's Carpets when the next phase of our renovation begins. Thank you!!”

Helpful Report

“Simon was very helpful when visiting the shop in kirkstall not pushy answered our questions to what we wanted . Good price for what we wanted and the added bonus of interest free for 10 months Fitters did a good job considering our house is a cottage so was difficult to get carpets up the stairs just waiting till house is finished to do downstairs”

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“Great service, friendly staff”

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“Great service and a massive range of carpets and flooring.”

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“Recently bought carpets for stairs/landing/loft. We are really happy with them and found the customer service to be excellent. Sharon was friendly, knowledgeable and patient. I found the choice daunting but she talked us through the options and we were able to take sample books home. We changed our mind after ordering and our amendments were accommodated with no fuss. This is the second time we have used Jim’s and would definitely recommend. Thank you!”

Helpful Report

“Jim’s carpets the staff were very good and most helpful when I got my new flooring and the chap that came to fit the flooring did a very good job I will be going back to Jim’s for the rest of my flooring as I finish decorating”

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“Quick delivery and fitting. Staff friendly and helpful”

Helpful Report

Thank you so much for taking the time to leave a 5-star review for Jim's Carpets. We appreciate your kind words and are thrilled to hear that you had a positive experience with our team. It's always great to hear from our customers, and we look forward to seeing you again in the future.

“Great service from choosing the carpet and bathroom floor covering in the shop to having it fitted. All staff were really friendly, helpful and efficient. They have a really comprehensive choice of carpets at competitive prices. We have used them in the past and will continue to do so. Highly recommended.”

Helpful Report

Thank you so much for taking the time to leave a 5-star review for Jim's Carpets. We are thrilled to hear that you had a positive experience with our products and services. Your feedback means a lot to us and will help us to continue providing excellent service to all of our customers. If you ever need anything in the future, please do not hesitate to reach out to us. We are always here to help and ensure that you are completely satisfied with your experience at Jim's Carpets. Thank you again for your kind words!

“Dont buy they sell SECONDS, take your money up front and then zero after sales/customer service....... 2 out of the 4 carpets have large faults on them - . even there own carpet specialist said they should never have been fitted as the faults are clearly visible. The fitters damaged the skirting of my newly fitted wardrobe and chipped the paintwork in my hall and bedroom. There are also gripper scratches on the walls. They offered to replace 2 carpets but with 50% being faulty and the damage i asked for a refund. At this point i was told i was after FREE carpets by the manager!!!!!. My husband has been dealing with him for the last 12 months - yes 12 months, promise of call backs and excuses. We paid 2k in total and they finally refunded a pittance of £138. Avoid avoid avoid”

Helpful Report

“Really disappointed with the customer service from Jim's and would strongly recommend finding a carpet from elsewhere. Some confusion in what was included in fitting cost and when we tried to discuss this with the store manager they were unpleasant, argumentative and unwilling to compromise. Not what we had hoped for after spending so much money on the carpet. The carpet itself is fine and the fitter (not a Jim's employee) was great.”

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“Really helpful and friendly service, gave good advice around choosing which carpet would suit our needs. We are very happy with the carpet. Fitter was great, very experienced and efficient.”

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“We had carpets fitted in 3 bedrooms, landing, hallway and a runner for the stairs. We are really pleased with the result. Ian, the carpet fitter,was brilliant and really knew his trade. He advised us on what he thought would be the best finish for our stair runner and we were not disappointed. We love it - thank you!”

Helpful Report

“Avoid this shop if you can. Customer service is unbelievable-as soon you pay them,do not expect any help or kind approach. The fitter will not contact you at all and when he finally appears an hour later rather than apology,do expect rude attitude.”

Helpful Report

As a family run business since 1961, we have always taken great pride in our customer service and are very sorry to hear that we have not been able to meet your expectations on this occasion. As discussed in-store, on the morning of fitting, appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Due to the current situation, we are unable to give customers exact times in store, however, fitters do give the customer a call on completing their previous job, or before setting off from our warehouse. We are a little upset and disheartened that you feel there was no kind approach, as when you visited the store the morning of fitting, we gave multiple options to the installation that was due to take place later that same day. Settling on the fitter simply delivering the goods to your property. The professional installer in question is one of the most professional and polite people this company has had the pleasure of dealing with, and we have had nothing but compliments on his customer manner. If you would like to discuss this any further, please don’t hesitate to get in contact with us, on 0113 275 2599.

Jims Carpets is rated 4.6 based on 85 reviews