I personally had a great experience with JJs. The chat function was very helpful and the agent even sent me photos of dresses in colors I was considering. I ordered custom and it fit PERFECTLY. I added some rhinestones myself only because I like more bling. The material and workmanship were impeccable and the zipper held me in securely without breaking though it was stretched quite to the max with the tight fit. I got many compliments on the dress. Based on reviews of my style that the custom dresses were too long or big, I hedged my measurements a little smaller and shorter and was glad I did as it was nice and snug in the bodice which I wanted. I am a 5’4” and 120lbs and 36-27-34 and ordered 36-26-34 and 5’3” length. I don’t know about all the problems people had with returns because I live in US and I believe it was shipped from US. It was just before Lunar New Year and I know Asian businesses shut down during that week but I received the dress a few days earlier than promised and in plenty of time for the wedding and not wrinkled in the least bit. Maybe I was one of the lucky ones but I have recommended this company to my friends and family already.