Their customer service is a joke. Won't talk to you other than email. And if they have a problem with your order and didn't get an email to you, they won't continue to reach out. So you just assume it's gonna come until the delivery date passes. I am 3 weeks out from my wedding I was missing 2 of my 4 bridesmaids dress. When I finally get a hold of someone and they inform me JJs doesn't offer dresses bigger than W26 my brides maid is a W28. EVEN THOUGH I SELECTED SIZES FROM THEIR DROP DOWN MENUS. Also they made a dress for my Mom and it looks awful they didn't follow her sizing at all! Never shopping with them again!