I'm quite happy with the quality of communication throughout the repair service. I didn't find a shipping label from filling out the standard form on the website (checked the spam folder as well as filling it out a second time), so I called and was able to get to a representative. After I shipped my headphones, I got notified and was contacted within the quoted period. The repair service also happened within the quoted period. I got my repaired device back and it's working great. The only aspect I wish would be better was to get a more accurate quote before I shipped the device--maybe have the customer send a picture and describe the problem and have a real person do the estimate instead of standard quote? Thank you!