Found Joe's gaming & electronics via google search after my beats headphones lost sound in 1 ear. I read a few reviews and thought I'd give them a try. I was blown away but the communication, expertise and quick turnover time. Upon showing interest I was immediately sent an email discussing my concerns and the next steps to proceed. I jumped online, printed a shipping label, received an email upon their arrival, within 24 hours received an additional email stating they were completed and steps for payment. Within a week of having initially printed my label and shipped them, they were returned and like new. Would highly recommend Joe's Gaming & Electronics to anyone looking to have their Beats headphones repaired!! Thank you!!