Sent my powerbeats2 in to see if they could be repaired and quote. Got an estimate and waited to hear back from them that they received my items. There was quite confusion on whether they received them or not which made me feel a little uneasy. Eventually, they figured it out and gave me a different quote on repair. They said it would be more expensive to fix but they could offer me a refurbished pair for $65.00. They made it seem like this was a great deal. I was a little hesitant but eventually thought about it and decided to go ahead and get them. However, I found out that I actually needed to trade in my old pair to get the "$65.00" price tag. After finding that out I went ahead and requested items to just be returned and decided I wasn't going to purchase or get repairs done. Although, they were trying to be polite on the phone they were definately irritated. Joe'sge returned in timely manner. Nevertheless, I got my headphone's back and they were in pieces not the way I sent them in. It was quite surprising to receive my item not the way it previously was. I saw all the reviews that it's a great place but I definitely didn't get that feeling. Nothing was overly special. Beats are known to have problems, these guys have created a business on it. They wanted me to trade in my pair to resell and sell me the ones a previous consumer probably traded in at a low price. Plus power beats2 u can purchase for just about that price anyway Without a trade in. Search the web. I just wanted my original pair back. Businesses should be fair and respectful of someone's possessions. I believe my items should have been returned properly in the same way I sent them out. In the future I could have decided to get them fixed or recommed a friend if I thought this was a great place.This will never be an option. Turned off by the lack of consideration from them. They are just here for a quick buck. Smart guys!!! Do not Reccomend at all