I was honestly skeptical about JoesGE at first because the positive reviews seemed too good to be true. After doing my research (viewing the Instagram profile and Youtube videos), I realized that JoesGE is legit and decided to send in my Beats headphones for repair. The left speaker was broken and no sound came out of it because my dog had chewed it up. JoesGE fixed the sound issues and made my headphones look BRAND NEW as if it was never damaged in the first place. I received my headphones in about a week, which is pretty fast considering there is usually shipping delays due to COVID-9. TDLR; I recommend JoesGE because they truly care about customer satisfaction, they are extremely professional, they are very responsive. You'll be in good hands with JoesGE.