If you get scammed by this company John Pye & Sons Ltd contact actionfraud.police.uk #do not hesitate, they need to respond to them actions/false advertisements Company rules are not clear and every time varies depending on the end personnel. Example delivery is 3 category Parcel Delivery, Pallet Delivery and Home Delivery. a trick is you will pay for every job lot separate if is palet or home delivery price of £55inc. VAT. This what happen to me. I got win 3 lots total weight of 55KG and delivery counting according to them advertisement should be £78 for it and they try to charge me £120 because is same auction but few different auction lots. And advertisements do not mention this also if you are not careful you will be scammed like this with additional fees. Luckie for me I looked properly at the invoice.