this is customer service answer they… this is customer service answer they sold me for £50 broken staff without any description its broken Good morning Thank you for contacting John Pye Auctions and I do hope that you are well. I am afraid as this particular sale offered viewing, the invoice purchased is not eligible to be returned, replaced, or refunded on this occasion. All information regarding the terms and conditions of sales that offer public viewing, can be located in the terms and conditions in which each customer agrees to when creating their account and for each individual bid placed thereafter. Please do note that when placing a bid within viewing sales, that you do agree to have viewed the lot in person to ensure you are satisfied with its condition and contents prior to placing your bid. We do appreciate that not all customer’s may be able to attend viewing, however, this agreement is part of your sale contract which binds you to the seller of the items in questions. Therefore, I am afraid John Pye Auctions cannot intervene or offer resolutions in the event that your purchase may be incomplete, faulty, damaged, hazardous, second hand or not of satisfactory quality. We are also unable to provide contact details or information of the sellers, as this would be a breach of data protection laws. Again, we do apologise profusely for any disappointment caused by this circumstance. However, I am afraid John Pye Auctions cannot be held liable in these circumstances to offer a resolution. We kindly recommend that you ensure to have analysed the below terms and conditions in detail, prior to placing any further bids: This should then ensure that you are aware of your responsibilities as a buyer, any risks involved and that you are knowledgeable regarding your rights within the sales that offer public viewing. Thank you in advance for your kind understanding. for 25% commision the need to check and inform people about condition rubbish company kind regards Edinburgh customer service