I Took John Pye To Court John Pye Auction commencing Monday 7th of October I viewed an item through their website, the item being an Arlo 5 camera security system, the box was sealed and the packaging stated it was a 5 camera system. As I was not able to get to the auction I phoned the office at JP and asked some questions re the item, IE was it a 5 camera system in the box, I was told yes. cutting a long story short I bid and won at £240, went to pay and collect on the 10th October. while in the sale room I opened the box, surprise surprise there was only 1 camera in the box. I asked to speak to a manager, a middle aged Lady, HER FIRST INITIAL IS J, came over, I explained the situation, after convo back and forth she said that the person I spoke to never said anything of the sort, I again assured her I did have that convo and if he had have given me any cause for CONCERN AS TO WHAT I WAS BIDDING ON I would not have bid. HeR attitude was arrogant, dismissive and condescending, she blankey refused to consider any resolution. I told her that I would take John Pye to the smalls claim court, smirked, saying 'You cant take us to court, we are an auction business, Have a lovely day sir, goodbye. I left the site, went straight home and completed the process on line and submitted a court claim for £240 plus expenses the very same day. The courts notified JP instantly of the claim via email as soon as I pressed the proceed button claim no 099MC005. On the Monday I received a phone call from a manager at John Pye who was very apologetic (YEAH NOW IM TAKING YOUR ASSES TO COURT) and informed me they wanted to give me a complete refund including my expenses, I asked her was this change of heart and attitude due to the fact they had received the summons from the court, she said it was. I received the next day. They have managed to stop me writing a review on their official site, as they know that this information is going to open them up to more claims against them. John Pye treats its customers with contempt and arrogance and do not conduct themselves in a honest way. They do not operate in an open and honest manner, they do not have an open box policy, the stop you from opening boxes to check what you think you are bidding on is actually in the box. Expect to buy faulty, damaged or missing goods, open boxes no matter what and check whats inside. plug in electrical items and check they work. The moral of this story is, if you ripped off by John Pye, TAKE THEM TO COURT itS a simple and easy process and takes 5 minutes on the internet, it cost £25 and if your claim is just and correct they'll settle out of court. DONT LET THIS COMPANY CONTINUE TO OPERATE IN THIS WAY. if anyone can copy and paste this and put it on JP official review page that would be great, they have banned me