Most of the time items do not work, total rubbish most of the time. Most of the time items do not work. Now that the phone lines are also not maned due to covid 19 they have a chat line. DO NOT believe for a minute that this is any better. this is just to safeguard themselves as you are not allowed to see the items prior to biding. All just for show and legal purposes. If you are unfortunate to fall victim of wining a bid that looked legit on the photo and description and find out when receiving the item is total rubbish, you are in for a surprise as they have restrict order to dispute this with any excuse with a massage " sorry that we can not help you " and leave you on your own. So be very afraid when you deal with these people.