My experience was mixed to be honest. I rang 10 days after I ordered as I wanted to see would I have the trees before the wkend so that I could get them planted. First time I rang I was met by a guy who was less than helpful saying that I would have them in 14days. he did not bother to check my order just in 14 days I would have them. I was annoyed by his response considering I was spending nearly 200euros on the order. So I rang the next day to see could I get any more info & was met by much more helpful people who checked my order & told me it was going out that day & I would have it the next day. He also put my on to another member of staff who was really helpful with regard to planting & caring for the trees. The delivery came the next day but to my disgust I could see that the larger tree - acer sango kaku - had been shoved in to the van as apparently the other van (larger one) was broken. The tree was a little damaged at the top & the bamboo shoot had broken at top too.