I have had a very positive experience with the calibrate counselors and staff. They were very supportive through my first year where I dropped +20% of my weight; and continued supporting me through my Master's / 2nd year. This is when I stopped taking the meds and I was so nervous that I'd put the weight back on. I stayed strong with following each step - even went back and reread through some modules. I also started the TLE/fasting to assist with stopping the meds and I've still dropped another couple pounds!!! Not really looking to loose anymore; just maintain - but heck I'm happy!!!! Only negative point was getting the meds approved by my insurance company which took a while - but once done its been fine ever since :)