No telephone support, live chat takes two hours, twice in a row a problem with online order, order has taken a long time, and when finally arrived only one item out of fifteen was there. The first time round, I bought something online, a swimming costume that my little girl was really excited about, when the delivery came they had put a differnt costume in. When I rang to find out why, it had turned out the swimming costume she had chosen and we had paid for had been out of stock. Why advertise it online!! That costume had been the main reason for our order and she was disappointed. Lovely clothes , shocking, shoddy service, when something goes wrong as it often does they can't even be bothered to run a telephone service. Hard to wait two hours for an online chat advisor to get back to you when you have a young baby and a child to get pick up from school. I can genuinely say I would never use this service again.