JoJo Maman Bebe Reviews

Name: JoJo Maman Bebe
Address: Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road, Newport
Rating: 2.07

2.1 Rating 96 Reviews

24 %

of reviewers recommend JoJo Maman Bebe

Company Reviews

Questions

Metrics

2.1

Based on 96 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0871 423 5656

Email:

Info@jojomamanbebe.co.uk

Location:

Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road
Newport
NP19 4PU

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JoJo Maman Bebe 1 star review on 9th September 2023

Anonymous

JoJo Maman Bebe 1 star review on 26th August 2023

Anne

JoJo Maman Bebe 1 star review on 14th December 2022

Carmela Paul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for order - paid for next day; nothing.”

Helpful Report

Posted 5 days ago

“I strongly advise everyone to think twice before ordering from this shop. I ordered a baby bed in May, and for over a month nobody bothered to contact me. I had to chase them down with emails, calls, and messages that were ignored for weeks. Only after I publicly complained on social media did someone finally respond—claiming my messages were “in spam”—and promised to either deliver my order or refund me. I asked for a refund, and since then, complete silence again. This is not just unprofessional, it feels borderline like a scam. If you are an expecting parent, I would be especially careful. The stress and frustration they cause are the last thing anyone needs.”

Helpful Report

Posted 1 month ago

“Worst Ever Website. Gave up buying £100 gift card after at least 12 attempts. Giving them cash instead. Never will I use this website again.”

Helpful Report

Posted 8 months ago

“2 faulty items delivered a day late. Dented and ripped in several places. Offered 10% of my next order but given the state these two arrived in I wouldn't chance ordering again.”

Helpful Report

Posted 1 year ago

“I purchased White Step Stool with Storage Compartment last July for 47 euro. The step completely fell apart this year (2023). The legs just gave way. My son only got one year out of it. He’s 3 now and I would have expected it to last longer given the price. The reply from JoJo maman was very disappointing. I believe this step is not good quality or fit for purpose. If you buy any piece of furniture you expect it to last longer than 13 months! That should have offered to fix it or replace it.”

Helpful Report

Posted 1 year ago

“I find the quality of most items very disappointing for the high price tag. Worse thing is their customer services though. A couple of things I bought have been faulty with no one talking responsibility. When I ordered online, I only got my parcel month later and even then I could not get a reply from the customer service team. The latest: they don’t accept gift cards as a payment method for 3 weeks until 7th June. This really is a joke!”

Helpful Report

Posted 2 years ago

“Ordered gifts for Christmas. Half of my order was missing. The parcel was ripped open. Tried to contact customer service and never get a reply. Been into the shop and they’ve just said they can’t help. Avoid at all costs. I will never buy from this company again.”

Helpful Report

Posted 2 years ago

“Product never arrived - customer service won’t reply to emails and when we contacted the brand on Instagram they said customer service don’t have access to the Instagram account. It’s such a shame as they are such a sweet brand but I would never shop from them again.”

Helpful Report

Posted 2 years ago

“Ordered Christmas items for me and my baby son. Half of the items were missing from my parcel however on tracking order it states delivered. Contacted customer service and still waiting for a response over a month later. Thought the items may get delivered separately but given the time scale obviously not. So disappointed as the items ordered were specifically for Christmas which has now passed.”

Helpful Report

Posted 2 years ago

“Still not received my order from 28/11/22.. Christmas present for grandchildren , emailed tried ringing customer service still no response… very disappointed… sad haven’t got presents to give my grandchildren Christmas morning as yet 😢”

Helpful Report

Posted 2 years ago

“Ordered 28/11/22. Unable to get a response via e mail, phone lines down as are chat lines, these are Christmas presents for grandchildren. Obviously not received order . Totally unacceptable for a company to behave in this way and very unprofessional to treat customers in this manner.”

Helpful Report

Posted 2 years ago

“Appalling service I have given the company one star only because there is no option to give zero. As with all previous reviews, order was placed 22.11.22 and has not arrived. However, despite saying on the 7.12.22 that the parcel was still with Evri, I was the told on the 9.12.22 that I had received it on the 30th November at a time I was in- as you have no doubt guessed this is a complete fabrication and the customer service is appalling. Please use Boden- issue resolved with one email and replacement arrived the next day”

Helpful Report

Posted 2 years ago

“Shocking delays in responding to emailed questions about damaged goods arriving with appalling packed goods for delivery....finally after many weeks of trying to order a very simple item and after it arrived damaged twice through incompetent despatch operatives....I look forward to a refund.....”

Helpful Report

Posted 2 years ago

“Customer service didn’t cancel an order made in less than 24 hours not even gave me the option to change the clothes to a different one. I wouldn't recommend.”

JoJo Maman Bebe 1 star review on 29th November 2022

Helpful Report

Posted 2 years ago

“Never ever will order from this company again. I ordered, paid, parcel never delivered. Poor customer service. I had been told that they contacted delivery company and parcel was delivered, which in fact it wasn't. Money gone, no goods and no help.”

Helpful Report

Posted 2 years ago

“Would avoid as a busy mum, it is really risky to purchase online from this company. Unreliable delivery time scale, unreliable refund promise ( consider it lucky if you receive refund within 4 weeks, or any money back at all). It is disappointing the company choose to avoid accountability at all cost, leaving customers to deal with Evri l (it is equally for where I live) their RECOMMENDED delivery partner.”

Helpful Report

Posted 2 years ago

“The quality of the clothes are absolutely beautiful and their customer service is second to none! I had a small problem (which is unusual in itself with JOJO) but it was solved over the phone within minutes. Excellent customer service! Very much appreciated! Thank you Leanne”

Helpful Report

Posted 2 years ago

“If you have nothing to do all day and would like the excitement of never knowing when you are going to receive the clothes purchased, even 2 months later, go ahead and order. Also, If you enjoy emailing people that never respond or have children that shrink rather than grow you will love this shop too. Due to the fuel crisis and you can no longer afford to go out, they have provided you with home entertainment. JoJo Maman Bebe have gone to all the effort of saving the summer clothes you have purchased in the summer, you may receive them for the autumn or winter. Who knows? You’ll have so much fun waiting! So much laughter and fun passing time attempting to stuff your cherub onto clothes that no longer fit them.”

Helpful Report

Posted 2 years ago

“Bad experience. I ordered storage bags in order to move and paid a delivery fee that I hope it will arrive in 3-5 days. I haven't gotten any parcel until 7 days. I checked the parcel status, but it hasn't been packed and showed any response. The live chat is unavailable all the time, the call center is in a very long queue.”

Helpful Report

Posted 2 years ago

“I often shop in the Ilkley store but more often than not find the staff rude and unhelpful. I don’t often post reviews but when I picked up an online order today 1 member of staff was very rude, and made me feel very uncomfortable whilst waiting for the other member to find the ordered item .”

Helpful Report

Posted 2 years ago

JoJo Maman Bebe is rated 2.1 based on 96 reviews